Summary
Overview
Work History
Education
Skills
Timeline
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Monica Tessman

Marble Falls,Texas

Summary

Proven Patient Coordinator and Teacher's Aide with a track record of enhancing front office operations at Hope4Cancer by improving multitasking and organization. Excelled in providing empathetic patient care and education, alongside mastering insurance verification. Demonstrates a unique blend of office administration prowess and compassionate communication, significantly contributing to a positive clinical atmosphere.

Healthcare professional, prepared to provide exceptional patient care and administrative support. Proven success in enhancing patient experiences through effective coordination and communication with medical teams. Focuses on collaborative efforts and adapts to dynamic healthcare environments, ensuring reliability and flexibility. Skilled in patient scheduling, record management, and problem-solving.

Overview

8
8
years of professional experience

Work History

Patient Coordinator

Hope4Cancer
02.2019 - 08.2024
  • Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
  • Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
  • Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
  • Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
  • Managed incoming calls from patients, directing them appropriately while maintaining confidentiality at all times.
  • Worked with patients to schedule tests and procedures.
  • Explained upcoming treatment preparation, instructions, and other facts to patients.
  • Contributed to a positive atmosphere within the clinic by maintaining a professional demeanor and compassionate attitude towards all patients.

Teacher's Aide

Christian Unified Schools
03.2016 - 04.2019
  • Assisted teachers with supervision and care of group of children.
  • Supported student physical, mental, and social development using classroom games and activities.
  • Supported student learning objectives through personalized and small group assistance.
  • Maintained safety and security by overseeing students in recess environments.
  • Supported classroom activities, tutoring, and reviewing work.

Education

Associate of Arts - Nutrition

Cuyamaca College
El Cajon, CA

Skills

  • Insurance Verification
  • Appointment Scheduling
  • Healthcare Industry Knowledge
  • Patient confidentiality
  • Office Administration
  • Patient Care and Education
  • Multitasking ability

Timeline

Patient Coordinator

Hope4Cancer
02.2019 - 08.2024

Teacher's Aide

Christian Unified Schools
03.2016 - 04.2019

Associate of Arts - Nutrition

Cuyamaca College
Monica Tessman