Monica Turner
Crystal Lake,IL
Summary
Dynamic leader with proven expertise in retail management and finance, honed at Walmart and At Home Decor Superstore. Excelled in enhancing customer satisfaction, driving sales, and leading team development. Skilled in vendor relationship development and staff leadership, consistently met budget targets and improved store operations, demonstrating a confident approach to overcoming challenges and achieving results.
Overview
19
19
years of professional experience
Work History
Store Director
At Home Decor Superstore
Schaumburg, IL
11.2018 - Current
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Coached, counseled, recruited, trained and disciplined employees and evaluated on-the-job performance.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Met budget targets by controlling expenses and eliminating wasteful behaviors.
- Provided leadership during periods of change by communicating effectively with employees about changes in policy or procedure.
- Monitored employee performance and identified performance gaps for corrective action.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
Co-Manager
Walmart
Joliet, IL
03.2006 - 04.2018
- Assists with directing the management team in facility operations.
- Communicating with management and hourly associates about facility operations, merchandising, and company direction.
- Assists in driving sales in the facility by ensuring effective merchandise presentation, including accurate and competitive pricing, and proper signing inventory levels.
- Hiring
- PNL's
- Team building
Education
High School Diploma -
Aurora East High School
Aurora, IL06-1998
Some College (No Degree) -
McHenry County College
Crystal Lake, ILSkills
- Vendor relationship development
- Finance and accounting
- Accounting and finance reporting
- Brand awareness
- Retail management
- Account management
- Delegation
- Staff leadership
- Store operations
- Sales leadership
- People management
- Personnel development
- Operational budgeting
- Recruitment and hiring
- Team building and leadership
- Store opening and closing
- Talent recruitment
- Verbal and written communication
- Delegating work
- Reliable
- Employee supervision and motivation
Timeline
Store Director
At Home Decor Superstore
11.2018 - Current
Co-Manager
Walmart
03.2006 - 04.2018
High School Diploma -
Aurora East High School
Some College (No Degree) -
McHenry County College
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