Teresa Durapau
Brookport,IL
Summary
Accomplished Store Director with a proven track record at American Freight Furniture and Mattress, enhancing store sales through strategic marketing and exceptional leadership. Expert in retail management and customer service management, I excel in staff training and development, achieving significant improvements in team performance and customer satisfaction. Skilled in vendor management and project management, I drive operational excellence and business growth.
Overview
23
23
years of professional experience
Work History
Store Director
American Freight Furniture and Mattress
Paducah, KY
08.2018 - Current
- Developed and implemented successful marketing campaigns to increase store sales.
- Maintained a high level of customer service standards across all departments in the store.
- Hired, trained, and supervised store personnel including cashiers, stockers, department managers, and assistant directors.
- Monitored daily operations and staff performance, providing coaching and guidance when necessary.
Route Manager
Pepsi MidAmerica
Paducah, KY
04.2002 - 07.2018
- Developed and implemented effective sales strategies to increase customer base.
- Trained and supervised new route drivers on safety procedures, customer service, and company policies.
- Established efficient route plans for drivers to ensure timely deliveries of products.
- Created and maintained relationships with key accounts, ensuring customer satisfaction with product quality and delivery timelines.
Education
High School Diploma -
Lone Oak Elementary
Paducah, KY05-1998
Skills
- Retail Management
- Accounting and finance reporting
- People Management
- Staff Leadership
- Finance and accounting
- Vendor relationship development
- Supply Ordering
- Project Management
- Loss Prevention
- Hourly shift management
- Store Merchandising
- Shift Scheduling
- Employee Training
- Partnership Building
- Team Development
- Customer Service Management
- Personnel development
- Payroll Management
- Sales Leadership
- Merchandise planning
- Store operations
- Business Development
- Marketing
- Inventory Control
- Vendor Management
- Database Management
- Work Planning and Prioritization
- Employee Terminations
- Multitasking and Organization
- Staff Supervision
- Sales Promotions
- Store displays
- Team leadership and coaching
- Training and mentoring
- Budgeting and cost control
Timeline
Store Director
American Freight Furniture and Mattress
08.2018 - Current
Route Manager
Pepsi MidAmerica
04.2002 - 07.2018
High School Diploma -
Lone Oak Elementary
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