Experienced in efficiently managing inventories and ensuring cleanliness of commercial building bathrooms, workspaces, and customer areas. Dedicated team player with a proven service record, excellent organizational skills, and ability to handle multiple tasks simultaneously. Committed to consistently delivering high-quality and professional results.
Hi, I’m
Monica Heckman
Carson City,NV
Summary
Work History
Bridge Locations for Xfinity/Comcast
Retail Sales Consultant
Job overview
- Responsible for promoting and selling Comcast products and services to both new and existing customers while engaging with them in a retail store location
- Communicate effectively with customers to inform them of the features, benefits, and use of all products and services.
- Enhanced customer loyalty by offering tailored solutions that met individual needs.
Central City Concern
Community Building Assist Front Desk / Custodian
Job overview
- Mentored clients by providing feedback with compassion and empathy to people with mental health and substance abuse issues
- Helped clients obtain social services by assisting with forms and coordinating referral processes
- Assisted clients, in collaboration with parole officers and all housing providers, case managers to transition to housing that is more permanent.
- Performed routine cleaning of patient rooms, nursing units, offices, clinical areas, waiting areas, lobbies, lounges, rest rooms, corridors, elevators and stairways in a clean, neat and sanitary manner.
- Utilizes the appropriate chemicals and supplies according to procedure.
- Follows all infection control practices including hand hygiene techniques, standard precautions and isolation precautions.
Self Employed
Brand Ambassador
Job overview
- Demonstrated, educated, and explained product features, benefits and services to persuade customers to purchase products
- Carried out promotional events by setting up and tearing down event sites
- Promoted positive company image through superior customer service
- Attended numerous promotional events, including 10-day road shows to 3-day music festivals all over Nevada, California, and Oregon.
- Generated leads for future business opportunities by collecting customer contact information during promotional events.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Communicated product information with confidence and educated consumers about company.
- Educated consumers about product benefits, leading to increased interest and sales conversions.
Chrysalis Inc
Direct Support Residential Manager
Job overview
- Implemented person centered plans, ensured medical, financial, and recreational needs are met
- Provided encouragement, coaching, and emotional support to help clients achieve established goals
- Maintained full compliance with legal, health, and safety regulations.
Skills
Customer Service
Timeline
Retail Sales Consultant
Bridge Locations for Xfinity/Comcast
Community Building Assist Front Desk / Custodian
Central City Concern
Brand Ambassador
Self Employed
Direct Support Residential Manager
Chrysalis Inc
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