Monica Underwood
Summersville
Summary
Dynamic Team Leader with a proven track record at Tractor Supply, excelling in employee training and project management. Adept at optimizing operational efficiency and enhancing customer satisfaction through effective problem-solving and task delegation. Committed to maintaining safety standards while fostering a motivated workforce, driving consistent quality and performance improvements.
Overview
12
12
years of professional experience
Work History
Team Leader
Tractor Supply
Summersville
10.2020 - Current
- Offered training and support to keep team members motivated and working toward objectives.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Assigned projects and distributed tasks to team members as per area of expertise.
- Reviewed completed work to verify consistency, quality, and conformance.
- Ensured compliance with all safety regulations in the workplace.
- Identified needs of customers promptly and efficiently.
- Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
Assistant Manager
Mountaineer Mart
Summersville
08.2017 - 08.2020
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Communicated regularly with customers to gain insights into their needs.
- Supervised daily operations including scheduling shifts, assigning duties.
- Implemented quality control measures to uphold company standards.
- Delegated work to staff, setting priorities and goals.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Monitored employee attendance records, timekeeping, and payroll information.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Managed customer service inquiries and complaints in a timely manner.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Team Leader
Turkey Hill
York
10.2015 - 07.2017
- Offered training and support to keep team members motivated and working toward objectives.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Assigned projects and distributed tasks to team members as per area of expertise.
- Implemented strategies to take advantage of new opportunities.
- Reviewed completed work to verify consistency, quality, and conformance.
- Ensured compliance with all safety regulations in the workplace.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Oversaw training and development programs to enhance team skills and knowledge.
- Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
Housekeeping and Laundry Attendant
Sleep Inn Suites
Summersville
08.2013 - 09.2015
- Followed established cleaning protocol and reduced per-room labor time while maintaining hotel quality standards.
- Inspected each room for cleanliness, utilizing checklist to meet company standards.
- Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
- Monitored safe usage of chemical cleaners to prevent inhalation, spillage and chemical burns.
- Coached new housekeeping personnel by demonstrating approved cleaning procedures.
- Attended to guest rooms by sweeping, mopping, and vacuuming.
- Assisted guests with their laundry needs by providing instructions and assistance in using the laundry machines.
- Ensured all guest rooms were clean, comfortable and stocked with necessary amenities.
- Laundered sheets and removed stains to restore linens to pristine condition.
Education
High School Diploma -
Nicholas County High School
Summersville, West Virginia05-2012
Skills
- Employee training
- Project management
- Task delegation
- Customer service
- Time management
- Operational efficiency
- Evaluating employee work
- Safety
- Problem-solving
Timeline
Team Leader
Tractor Supply
10.2020 - Current
Assistant Manager
Mountaineer Mart
08.2017 - 08.2020
Team Leader
Turkey Hill
10.2015 - 07.2017
Housekeeping and Laundry Attendant
Sleep Inn Suites
08.2013 - 09.2015
High School Diploma -
Nicholas County High School