Monica Valdivia
Katy
Summary
Organized Assistant Store Manager with a background in managing staff, driving sales, and providing exceptional customer service. Skilled in inventory control and visual merchandising with strong ability to multitask and function effectively in high-pressure environments. Demonstrated impact in enhancing store operations efficiency, improving team productivity, and increasing customer satisfaction. Known for strategic planning skills and commitment to achieving company goals.
Overview
1
1
Language
1
1
Certification
14
14
years of professional experience
Work History
Assistant Store Manager
Office Depot/OfficeMax
Katy
10.2018 - Current
- Coordinated daily operations and staff scheduling to enhance store efficiency.
- Resolved customer complaints through empathetic listening, documenting issues, and providing effective solutions.
- Oversaw daily cash handling procedures, reconciling discrepancies promptly.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Built strong operational teams to meet process and production demands.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Assistant Store Manager
Babies "R" Us
Katy
09.2012 - 04.2018
- Assisted in managing daily store operations and staff schedules.
- Supported visual merchandising efforts to enhance product displays and store layout.
- Collaborated with team members to maintain a clean and organized environment.
- Implemented loss prevention strategies to safeguard company assets.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Handled scheduling for store shifts to achieve adequate staffing.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
Education
Some College (No Degree) - Business Administration And Management
Hartnell College
Salinas, CASkills
- Retail management
- Store operations
- Merchandising strategies
- Inventory management
- Cash management
- Quality assurance
- Team development
- New hire training
- Employee scheduling
- Time management
- Customer relationship management
Languages
Spanish
Professional
Certification
- TSA Pre Check Agent Homeland Security 2023
Timeline
Assistant Store Manager
Office Depot/OfficeMax
10.2018 - Current
Assistant Store Manager
Babies "R" Us
09.2012 - 04.2018
Some College (No Degree) - Business Administration And Management
Hartnell College