Monica Vasquez
Aransas Pass,TX
Summary
Dynamic Front Desk Receptionist with a proven track record at WellMed Medical Management, excelling in customer service and appointment scheduling. Recognized for enhancing patient satisfaction through process improvements and effective communication. Skilled in ECW and adept at managing high-volume calls while maintaining attention to detail and fostering a welcoming environment. Im also involved in the referral department from start to finish.
Overview
23
23
years of professional experience
Work History
Front Desk Receptionist
WellMed Medical Management - United Health Group
Rockport, TX
10.2017 - Current
- Greeted patients and visitors, providing excellent customer service and creating welcoming environment.
- Managed multi-line phone system, directing calls and taking messages for medical staff effectively.
- Scheduled patient appointments using electronic health record (EHR) system, ensuring accuracy and efficiency.
- Collected patient information and verified insurance details, maintaining confidentiality and compliance with regulations.
- Coordinated communication between patients and healthcare providers to streamline service delivery processes.
- Assisted with administrative tasks, including filing documents and updating patient records in EHR system.
- Implemented process improvements that reduced appointment scheduling errors, enhancing overall patient satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed all tasks in compliance with company policies and procedures.
- Assisted with referrals and reports.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
Front Desk Receptionist
Pediatric Clinical Dr Pizarro
Ingleside, TX
06.2003 - 10.2017
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Referrals
Education
No Degree - Medical Assistant
Southern Careers Institute
Corpus Christi, TXHigh School Diploma -
Ingleside High School
Ingleside, TX05.1998
Skills
Customer service
Attention to detail
Time management
Listening skills
Telephone etiquette/Cisco Finesse
Data entry
Appointment scheduling
Issue handling
Skilled in ECW, leading Reach, Zephyr, and EPRG,
Timeline
Front Desk Receptionist
WellMed Medical Management - United Health Group
10.2017 - Current
Front Desk Receptionist
Pediatric Clinical Dr Pizarro
06.2003 - 10.2017
No Degree - Medical Assistant
Southern Careers Institute
High School Diploma -
Ingleside High School