Monica Velez
Elmont
Summary
Dynamic Store Manager with over 17 years of experience in retail operations. Skilled in customer relationship management and staff development, successfully implementing strategies that boost sales and optimize store performance. Committed to fostering a positive shopping environment and exceeding business goals.
Overview
17
17
years of professional experience
Work History
Store Manager
petsuppliesplus
West Hempstead
09.2008 - Current
- Managed daily store operations and ensured compliance with company policies.
- Trained and developed team members to enhance customer service skills.
- Oversaw inventory management and maintained optimal stock levels.
- Developed and executed promotional strategies to increase sales of pet products.
- Conducted staff scheduling to ensure adequate coverage during peak hours.
- Monitored financial performance and controlled expenses to meet budget goals.
- Fostered a positive shopping environment through effective merchandising techniques.
- Resolved customer inquiries and complaints to ensure satisfaction and loyalty.
- Recruited, trained and supervised new employees.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Updated and maintained store signage and displays.
- Managed daily banking activities such as deposits and withdrawals.
- Prepared monthly reports on sales figures, expenses, profits.
- Ensured compliance with safety regulations and company policies.
- Monitored inventory levels and placed orders to restock shelves.
- Established customer service standards and monitored staff compliance.
- Maintained accurate records of employee performance reviews.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Assessed store performance and integrated feedback to drive improvement initiatives.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Performed regular price checks to ensure competitive pricing.
- Developed strategies to maximize sales and profitability.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Organized promotional events to increase product awareness.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Education
Some College (No Degree) -
La Guardia Community College
NySkills
- Store operations
- Inventory management
- Sales strategies
- Sales forecasting
- Cash handling
- Merchandising techniques
- Customer relationship management
- Staff scheduling
- Promotional events
Languages
English
Professional
Spanish
Professional
Timeline
Store Manager
petsuppliesplus
09.2008 - Current
Some College (No Degree) -
La Guardia Community College