Monica Ventura
Sherman,TX
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure any role. Ready to help my team achieve company goals. Im a hard working and eager to work.
Overview
7
7
years of professional experience
Work History
Patient Coordinator
Denison Dental
06.2023 - 05.2024
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients, providers, and insurance companies for a seamless healthcare experience.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Reduced wait times by effectively coordinating with medical staff on patient schedules and room availability.
- Maintained accurate electronic health records for improved patient care and compliance with privacy regulations.
- Ensured accuracy of insurance information for each patient visit, verifying coverage details ahead of time for smooth processing at appointment time.
- Handled sensitive situations with empathy when dealing with distressed patients.
Registered Dental Assistance
Jubilee Dental
06.2022 - 06.2023
- Improved patient satisfaction by providing high-quality chairside assistance during dental procedures.
- Enhanced dentist efficiency by preparing examination rooms and sterilizing instruments before appointments.
- Reduced patient wait times by maintaining organized patient records and scheduling appointments effectively.
- Streamlined dental office operations with efficient inventory management and ordering of supplies.
- Provided exceptional customer service, addressing patient concerns and answering questions professionally and empathetically.
- Updated patient records regularly after each appointment or procedure to ensure accurate documentation.
Data Entry Clerk
Warford Irrigation And Landscaping
11.2019 - 04.2021
- Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
- Increased team efficiency by training new data entry clerks on company software, processes, and best practices.
- Streamlined workflow with automation techniques, reducing manual input time and minimizing potential for human error.
- Expedited data entry tasks through the use of keyboard shortcuts and customized software tools.
- Organized, sorted, and checked input data against original documents.
Bank Teller
Captex Bank
04.2019 - 11.2019
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Payroll and Human Resources
Farmersville Health And Rehabillitation
07.2017 - 07.2018
- Managed confidential personnel files with diligence to protect sensitive employee information from unauthorized access or disclosure.
- Maintained comprehensive records for all employees, including personal information, salary history, leave balances, performance reviews, and training documentation.
- Developed effective relationships with department managers to better understand their staffing needs while offering strategic guidance on employee performance management and development.
- Managed payroll for over 50 employees, ensuring timely and accurate disbursement of salaries each month.
Education
High School Diploma -
Bonham High School
Bonham, TX06.2016
Skills
- Insurance Verification
- Appointment Scheduling
- Healthcare Industry Knowledge
- Patient confidentiality
- Excellent customer service
- Attention to Detail
- Creative Problem-Solving
- Organizational standards
- Calm and Effective Under Pressure
- Punctual and Hardworking
- Caring and Empathetic
Timeline
Patient Coordinator
Denison Dental
06.2023 - 05.2024
Registered Dental Assistance
Jubilee Dental
06.2022 - 06.2023
Data Entry Clerk
Warford Irrigation And Landscaping
11.2019 - 04.2021
Bank Teller
Captex Bank
04.2019 - 11.2019
Payroll and Human Resources
Farmersville Health And Rehabillitation
07.2017 - 07.2018
High School Diploma -
Bonham High School