Monica Villalobos
Houston,TX
Summary
Dynamic and results-driven professional with extensive experience in customer service and sales at Moras Discount Furniture. Proven ability to enhance customer satisfaction through expert product knowledge and effective problem-solving. Skilled in order processing and team collaboration, consistently driving sales and fostering positive client relationships.
Overview
8
8
years of professional experience
Work History
Salesperson
Moras Discount furniture
Houston, TX
03.2025 - Current
- Assisted customers in selecting furniture to meet their needs.
- Provided product knowledge and recommendations to enhance customer experience.
- Advised customers on the latest product features and benefits.
- Assisted customers in selecting appropriate products or services for their needs.
- Maintained current store, product, and promotional knowledge to drive consistent sales.
- Placed orders and answered customer questions in-person, through email, and over phone to maximize customer service.
Store Associate
Bealls
Stafford, TX
11.2023 - 03.2025
- Assisted customers with product selection and inquiries.
- Collaborated with team to manage inventory levels efficiently.
- Demonstrated excellent customer service skills at all times.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Provided cash register operations and handled customer payments.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Performed daily opening and closing procedures for store operation.
Housekeeper
Three Amigos General Contractor
Houston, TX
07.2022 - 11.2022
- Cleaned residential and commercial spaces for Three Amigos General Contractor.
- Maintained high standards of cleanliness in all assigned areas daily.
- Followed safety protocols to ensure a safe working environment.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Responded to requests from guests regarding housekeeping needs.
Hostess Manager
Casa De Bravos Tex-Mex Restaurant
Sugar Land, TX
10.2017 - 07.2022
- Managed daily front-of-house operations for a busy Tex-Mex restaurant.
- Coordinated seating arrangements to optimize guest flow and satisfaction.
- Monitored seating arrangements to maximize table utilization and minimize wait time.
- Provided support to other departments as needed such as bussers, servers or bartenders when necessary.
Food Expeditor
Casa De Bravos
Sugar Land, TX
10.2017 - 07.2022
- Coordinated food orders between kitchen staff and servers for timely service.
- Ensured food presentation met restaurant standards before serving to customers.
- Assisted in maintaining a clean and organized work area throughout each shift.
- Communicated with wait staff and kitchen personnel regarding customer orders, menu modifications, and special requests.
- Followed proper safety guidelines when handling hot food items or sharp objects in the kitchen area.
Education
Some College (No Degree) -
HCC BRAYS OAKS
8855 W Bellfort AveSkills
- Customer service
- Product knowledge
- Sales techniques
- Order processing
- Visual merchandising
- Cash handling
- Team collaboration
- Problem solving
- Social selling
- Client service
- Customer care
Languages
Spanish
Professional
English
Professional
Timeline
Salesperson
Moras Discount furniture
03.2025 - Current
Store Associate
Bealls
11.2023 - 03.2025
Housekeeper
Three Amigos General Contractor
07.2022 - 11.2022
Hostess Manager
Casa De Bravos Tex-Mex Restaurant
10.2017 - 07.2022
Food Expeditor
Casa De Bravos
10.2017 - 07.2022
Some College (No Degree) -
HCC BRAYS OAKS
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