Monica Villarreal
Houston,TX
Summary
Hardworking with customer service, multitasking and time management abilities. Devoted to giving every customer a positive experience.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Sales Associate
Distinct Stone Solution
12.2019 - 03.2024
- Assisted customers with product selection, sizing and styling.
- Built relationships with customers to encourage repeat business.
- Quick Books
- Cold calls
- Data Entry
- Showroom Set ups
Operations & Sales
Patara Stone
02.2016 - 11.2019
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Seek New Accounts
- Follow-up with clients to ensure satisfaction with purchases.
- Stone Profit Systems
- Hub Spot
- Attended Networking Events
- Set up showrooms
Customer Service Sales Representative
Quarries Direct International
03.2012 - 10.2014
- Answered incoming customer calls regarding product questions, sales inquiries, and complaints.
- Resolved customer service issues
- Processed orders, forms, applications, and requests.
- Shipping
- Quick Books
- Excel
- Word
Floor Manager & Bar Manager
Wings N More
03.2010 - 03.2014
- Trained new employees to perform duties.
- Oversaw food preparation, production and presentation according to quality standards.
- Open & Closed up to 3 locations
- Delegated work to staff, setting priorities and goals.
- Reconciled daily transactions, balanced cash, and deposits.
- Inventory
- Assisted staff
Education
Austin High School
Houston Skills
- Client Account Management
- Inventory Control
- Order Processing, Payment Processing, Shipment processing
- Product Sales
- Product Promotions
- Opening and Closing
- Exceptional customer service
- Data Entry
- Excel
- Word
- Hubspot
- Quick Books
- Stone Profit Systems
Certification
- PMU
- Neurotoxin
- Stretch Mark rejuvenation
Languages
Spanish
Native or Bilingual
Timeline
Sales Associate
Distinct Stone Solution
12.2019 - 03.2024
Operations & Sales
Patara Stone
02.2016 - 11.2019
Customer Service Sales Representative
Quarries Direct International
03.2012 - 10.2014
Floor Manager & Bar Manager
Wings N More
03.2010 - 03.2014
Austin High School