Monica Webster
Westville
Summary
With over 26 years of experience. Communications Training Coordinator since may of 2025. Lead Communications Officer at Walton County Sheriff's Office for over 14 years. Adept in multitasking and problem-solving, ensuring operational excellence and safety. Spearheaded training programs, enhancing team efficiency. Confident in high-stress decision-making, experienced in information analysis and project management to significantly improve communications protocols.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Communications Training Coordinator
Walton County Sheriff's Office
Defuniak Springs, FL
04.2005 - Current
- Answer and process medical, fire, and law enforcement-related 911 calls.
- Discipline personnel when pertinent.
- Help ensure the safety of callers and responders to scene locations.
- Make notifications to executive staff members during high-priority situations.
- Use multiple platforms to complete person's and property checks to assist in active investigations. i.e. Eagent, LinX, DAVID, ELVIS.
- I created and have taught a training class for multiple divisions to educate them on how communications operate.
- I have created multiple training guides to assist Communications Officers in understanding different aspects of a Lead Communications Officer's job.
- I have taken on additional responsibilities, such as learning different areas of New World, to be able to make changes to common names, update businesses, make changes to patrol profiles, and several other areas to better communications.
- Developed and implemented training programs to enhance employee skills and knowledge.
- Facilitated onboarding sessions, ensuring new hires acclimate efficiently to organizational culture.
- Collaborated with department heads to identify training needs and create tailored learning solutions.
- Coordinated logistics for training events, including scheduling, materials preparation, and venue arrangements.
- Fostered a continuous learning environment by promoting ongoing professional development opportunities for employees.
- Provided ongoing coaching and mentoring support for employees seeking professional growth and development.
- Developed engaging instructional materials, including presentations, handouts, and interactive activities.
- Facilitated communication between trainers and participants before and after sessions to ensure clear expectations and follow-up support were provided as needed.
- Enhanced employee performance by developing and implementing comprehensive training programs.
- Streamlined onboarding processes for new hires, resulting in reduced time to full productivity.
- Facilitated cross-departmental training sessions to promote better understanding of interdepartmental roles and improve collaboration.
- Enhanced onboarding experience for new hires with structured training program that accelerated their time to productivity.
- Provided coaching and mentoring to employees.
- Developed and implemented successful onboarding program.
Education
FEMA/SERT G-300 - Intermediate Incident Command System of Expanding Incidents
Division of Emergency Management
Defuniak Springs, FL07-2017
FEMA- IS800 - National Response Framework, An Introduction
Emergency Management Institute
Defuniak Springs, FL05-2017
Certificate of Completion - Line Supervision
Northwest Florida State College
Niceville, FL12-2012
Supervisor Leadership
FBI-LEEDA Supervisor Leadership Institute
06-2023
Command Leadership
FBI-LEEDA Leadership Institute
12-2023
Executive Leadership
FBI-LEEDA Leadership Institute
06-2024
Trilogy Award
FBI-LEEDA Leadership Institute
06-2024
PST 1, 7th Ed. Instructor
Association of Public Safety Communications Officials
10-2025
Communications Center Supervisor, 4th Edition
APCO
09-2016
Communications Training Officer, 5th Edition
APCO
09-2014
FEMA IS-247.c (IPAWS)
FEMA IS-247.c (IPAWS)
06-2025
FEMA Basic Incident Command
FEMA IS-200.c
06-2025
FEMA Introduction To Incident Command
FEMA IS-100.c
06-2025
FEMA An Introduction To MIMS
FEMA IS-700.b
06-2025
Skills
- Detail-oriented
- Problem-solving abilities
- Interviewing skills
- Information gathering and analysis
- Project management
- Decision-making
- Verbal and written communication
- Materials preparation
- Schedule coordination
- Leadership training
- Employee coaching
- Customized training
- Course material creation
- Program management
- Staff development plans
Certification
- CPR & AED
- FCIC/NCIC FAC
- EMD-Emergency Medical Dispatcher
- EFD-Emergency Fire Dispatcher
- 911 Public Safety Telecommunicator
- APCO Certified Training Officer
- FBI-LEEDA Supervisor Leadership Institute
- FBI-LEEDA Command Leadership Institute
- FBI-LEEDA Executive Leadership Institute
Timeline
Communications Training Coordinator
Walton County Sheriff's Office
04.2005 - Current
FEMA- IS800 - National Response Framework, An Introduction
Emergency Management Institute
Certificate of Completion - Line Supervision
Northwest Florida State College
FEMA/SERT G-300 - Intermediate Incident Command System of Expanding Incidents
Division of Emergency Management
Supervisor Leadership
FBI-LEEDA Supervisor Leadership Institute
Command Leadership
FBI-LEEDA Leadership Institute
Executive Leadership
FBI-LEEDA Leadership Institute
Trilogy Award
FBI-LEEDA Leadership Institute
PST 1, 7th Ed. Instructor
Association of Public Safety Communications Officials
Communications Center Supervisor, 4th Edition
APCO
Communications Training Officer, 5th Edition
APCO
FEMA IS-247.c (IPAWS)
FEMA IS-247.c (IPAWS)
FEMA Basic Incident Command
FEMA IS-200.c
FEMA Introduction To Incident Command
FEMA IS-100.c
FEMA An Introduction To MIMS
FEMA IS-700.b