Monica Williams
Alexandria,VA
Summary
A proficient Management and Program Analyst versed in auditing, evaluating program effectiveness, enforcing compliance, strategic planning and developing corrective action plans.
Overview
15
15
years of professional experience
Work History
Management and program analyst
Department of Corrections
Washington, DC
06.2014 - Current
- Supports the Audit Compliance Manager in creating program management assessment guidelines/policies, conducts periodic audits/evaluations as well as follow-up on adherence monitoring with the Agency to determine staff performance, compliance with applicable policy procedures, and standards, and administration of external contract services.
- Plans and organizes, conducts, and documents scheduled inspections to ensure that operations and programs are accomplished and in compliance as outlined in the policy and procedures; and represents the institution or program before the Commission on Accreditation at panel hearings for re-accreditation
- Assists with developing management operations assessment criteria for the Compliance and Accreditation Office.
- Coordinates aspects of the program audit/evaluation, including interviews, gathering facts, and other data reviewing a wide variety of records and reports.
- Analyzing data and determining the sufficiency, reliability and relevance of evidence used to support the conclusions and recommendation for approval implementation.
- Provides training and support to institution and program managers.
- Follow-up on on-going capital projects and preventative maintenance plans for future abatements and depletion of major deficiencies.
Customer Service Associate III
George Mason University
Fairfax, VA
04.2011 - 06.2014
- Served as administrative assistance to the Human Resources Manager.
- Provided technical assistance in developing policies and procedures.
- Interacted with students, faculty and the university community to convey information accurately.
- Provided new and existing employees with information on a broad range of HR topics, such as payroll, benefits, and talent acquisition.
- Assisted new employees in completing new hire packages, including I-9 and E-Verify process for U.S. and international employees; and issued ID's.
- Organized and maintained confidential HR files of student workers and faculty members.
Education
Bachelor of Communications - Interpersonal and Organizational Communication
George Mason University
Fairfax, VA05-2011
Associate of Arts -
Northern Virginia Community College
Alexandria, VA05-2008
Associate of Social Sciences -
Northern Viginia Community College
Alexandria, VA05-2008
Skills
- Interpersonal Communication
- Oral and written communication
- Problem-Solving Abilities
- Customer Service
- Teamwork
- Critical Thinking
- Adaptability
- Administrative
- Leadership
- Decision Making
Timeline
Management and program analyst
Department of Corrections
06.2014 - Current
Customer Service Associate III
George Mason University
04.2011 - 06.2014
Bachelor of Communications - Interpersonal and Organizational Communication
George Mason University
Associate of Arts -
Northern Virginia Community College
Associate of Social Sciences -
Northern Viginia Community College