Monica Wright
Baton Rouge,LA
Summary
Proven leader with a track record of enhancing customer satisfaction and team performance at Tj Ribs. Skilled in strategic planning and complex problem-solving, adept at fostering employee engagement and developing customer relationships. Excels in verbal communication and staff development, driving results through effective team leadership and time management.
Overview
13
13
years of professional experience
Work History
Manager
Tj Ribs
Baton Rouge, LA
01.2019 - 08.2024
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Developed and maintained relationships with customers and suppliers through account development.
Supervisor
Sammy’s Grill
Baton Rouge, LA
04.2011 - 10.2019
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Developed and maintained relationships with customers and suppliers through account development.
Education
Istrouma High
Baton Rouge05.1999
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Strategic Planning
- Customer Relationship Management (CRM)
- Staff Development
Timeline
Manager
Tj Ribs
01.2019 - 08.2024
Supervisor
Sammy’s Grill
04.2011 - 10.2019
Istrouma High