Monica Wright
Slidell,LA
Summary
Detail-oriented and service-focused professional with extensive experience in customer service, team coordination, scheduling, and administrative support. Proven ability to manage high-volume environments, maintain confidentiality, resolve concerns professionally, and support efficient daily operations. Currently pursuing a Bachelor’s degree in Healthcare Management with a strong interest in patient-centered care and healthcare administration. Seeking a Medical Support Assistant position with the U.S. Department of Veterans Affairs.
Overview
9
9
years of professional experience
Work History
Manager
Copeland's Of New Orleans Restaurant Group
2025.08 - Current
- Oversee daily restaurant operations, staff coordination, and guest service in a fast-paced environment.
- Manage scheduling, team support, and operational compliance while maintaining high service standards.
- Handle customer concerns professionally and resolve issues efficiently.
- Support training, onboarding, and development of team members.
Service & Bar Manager
Walk-On’s Sports Bistreaux
2023.06 - 2025.06
- Supervise daily front-of-house operations in a high-volume environment while ensuring exceptional customer service.
- Coordinate staff schedules, oversee shift operations, and maintain accurate operational documentation.
- Resolve guest concerns professionally and efficiently while maintaining a positive experience.
- Ensure compliance with company policies, safety procedures, and operational standards.
- Assist with budgeting, reporting, and operational forecasting using performance metrics and financial data.
- Train and mentor new team members on customer service standards, systems, and procedures.
Key Holder
Walk-On’s Sports Bistreaux
2022.05 - 2023.06
- Supported management with opening and closing procedures, cash handling, and daily operational oversight.
- Maintained accurate records and balanced registers while ensuring policy compliance.
- Assisted with staff coordination and customer issue resolution in a fast-paced environment.
Server & Bartender
Walk-On’s Sports Bistreaux
2020.04 - 2022.08
- Delivered excellent customer service while managing multiple tasks and priorities simultaneously.
- Utilized POS systems for order entry, payment processing, and accurate transaction handling.
- Trained and supported new employees to improve operational efficiency and service quality.
- Built strong communication skills through daily interaction with diverse customers and team members.
Recruiting Assistant
Festival Productions Inc.
2018.03 - 2019.05
- Pre-screened applicants and coordinated interviews for hiring managers.
- Managed credential distribution and maintained organized applicant records.
- Communicated professionally with applicants and staff regarding onboarding and scheduling.
- Performed administrative and clerical support duties in a deadline-driven environment.
Cashier
Walmart
2017.10 - 2018.08
- Processed customer transactions accurately while maintaining strong customer service standards.
- Assisted customers with questions, issue resolution, and product location support.
- Maintained organized front-end operations in a fast-paced retail setting.
Education
Bachelor of Administration - Health Care Management
University of New Orleans
New Orleans, LA05.2028
Skills
- Team leadership and staff development
- Bar and FOH operations management
- Guest service and conflict resolution
- Sales growth and upselling strategies
Timeline
Manager
Copeland's Of New Orleans Restaurant Group
2025.08 - Current
Service & Bar Manager
Walk-On’s Sports Bistreaux
2023.06 - 2025.06
Key Holder
Walk-On’s Sports Bistreaux
2022.05 - 2023.06
Server & Bartender
Walk-On’s Sports Bistreaux
2020.04 - 2022.08
Recruiting Assistant
Festival Productions Inc.
2018.03 - 2019.05
Cashier
Walmart
2017.10 - 2018.08
Bachelor of Administration - Health Care Management
University of New Orleans
Informations
- 985-718-2802
- Monica.giovani23@gmail.com
- 6716 Heights Ln, Slidell, LA