Monica Brigitte Gaytan
Odessa
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and further develop professional skills.
Overview
2
2
years of professional experience
Work History
Front Desk Receptionist
Avon Recreation Center
Avon, CO
07.2022 - 05.2024
- Managed front desk operations, greeting visitors and responding to inquiries promptly.
- Maintained accurate records of memberships and transactions using center management systems.
- Supported administrative tasks, including phone handling and email correspondence for efficient communication.
- Trained new staff on front desk procedures, enhancing team productivity and service quality.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Collected room deposits, fees, and payments.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Intern
Bright Future Foundation
Avon, CO
06.2023 - 08.2023
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Analyzed problems and worked with teams to develop solutions.
- Developed effective improvement plans in alignment with goals and specifications.
Banquet Server
Grand Hyatt Hotel
Vail, CO
07.2022 - 07.2023
- Delivered exceptional service during high-volume events, ensuring guest satisfaction and seamless operations.
- Set up banquet spaces according to event specifications, enhancing overall presentation and functionality.
- Collaborated with kitchen staff to coordinate timely food service, ensuring adherence to quality standards.
- Executed post-event breakdown and cleanup processes efficiently, contributing to quick turnaround for upcoming events.
- Adapted quickly to changing circumstances during events, demonstrating flexibility in a fast-paced environment.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
Education
Bachelor of Arts - Criminal Justice And Forensic Investigation
Colorado Mesa University
Grand Junction, CO05.2024
Associate of Science -
Colorado Mountain College
Edwards, CO12.2020
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
- Team collaboration
- Front office management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Intern
Bright Future Foundation
06.2023 - 08.2023
Front Desk Receptionist
Avon Recreation Center
07.2022 - 05.2024
Banquet Server
Grand Hyatt Hotel
07.2022 - 07.2023
Bachelor of Arts - Criminal Justice And Forensic Investigation
Colorado Mesa University
Associate of Science -
Colorado Mountain College