MONICA MCLEARY
Stone Mountain,GA
Summary
Committed and results-oriented professional willing to go above and beyond to contribute to team objectives. Highly skilled in collections with aptitude for addressing past-due accounts and cultivating satisfaction.
Overview
14
14
years of professional experience
Work History
Delivery Driver
DoorDash
12.2025 - 04.2026
- Delivered food orders efficiently, ensuring timely service and customer satisfaction.
- Navigated diverse routes using GPS technology to optimize delivery times.
- Maintained vehicle cleanliness and operational readiness through regular inspections.
- Communicated effectively with customers to confirm order details and address inquiries.
Billing Specialists
ARC/Kelly Services Staffing
09.2023 - 12.2025
- Supported customer service agents with complex inquiries, resulting in a 25% increase in first-call resolution.
- Resolved 150+ billing exceptions weekly, ensuring the company's revenue was accurately reported.
- Urge the use of a new billing software, which increased our team's productivity by 40%.
- Processed and audited bills, while ensuring complete resolution and accurate billing.
- Input the amounts into spreadsheets to generate amount stated in Sales pad software.
Care Coordinator
JMS
10.2022 - 09.2023
- Coordinated patient care plans to enhance service delivery and improve health outcomes.
- Facilitated communication among healthcare providers, patients, and families to ensure continuity of care.
- Implemented process improvements to streamline referral management and reduce wait times for patients.
- Developed educational resources for patients on treatment options and health management strategies.
Records Clerk
Cambre & Associates, LLC
02.2020 - 10.2022
- Placed materials into storage receptacles according to classification and identification information.
- Strictly adhered to confidentiality
- Processed incoming mail by sorting, logging, scanning and filing appropriately.
- Scanned and uploaded documents into the database in accordance with established procedures.
Support Tech
Emory University
11.2018 - 02.2020
- Collaborated with radiology professionals and professionals in various medical fields to communicate on patient care.
- Answered 300 average daily phone calls to schedule appointments and address patient inquiries.
- Organized supplies and restocked work areas for maximum efficiency.
- Helped patients feel comfortable before, during and after procedures by employing calming techniques, answering questions and offering physical support.
- Maintained patient confidentiality and privacy at all times according to policies and regulations.
Claims Representative
Hexaware Technologies
03.2016 - 01.2018
- Negotiated settlements for uncomplicated claims in accordance with actual company liability.
- Provided quality customer service to all assigned, insured and claimants throughout claims process to deliver timely service to customers.
- Verified details with policyholders and requested additional information.
- Delivered quality customer service to assigned, insured and claimants throughout entire claims lifecycle to promote effective service times for all parties.
- Completed required investigations on referred files within established timeframes.
Medical Records Coordinator
Georgia Urology
03.2014 - 03.2016
- Implement a comprehensive training program for 10 medical record specialists, resulting in a 20% increase in staff efficiency and accuracy.
- Conduct regular audits of patient records, achieving a 98% accuracy rate and maintaining full compliance with health care regulations.
- Identify and address inefficiencies in medical record retrieval, leading to a 25%.
- Received incoming faxes and scanned them into the appropriate patient's chart in the EHR system.
- Maintained patient confidentiality by ensuring secure storage and retrieval of medical records.
Medical Assistant
Atlanta Women Center
02.2012 - 03.2014
- Identified and followed through on 100% of prior authorizations, referrals, and medication refills.
- Automated 6 clerical functions such as filing paper medical records and processing insurance forms.
- Organized 3,000+ patient records by recording medical history, vital statistics, and scanning related documents.
- Streamlined instruments and equipment 15+ times per week, ensuring all were cleaned, in good working order, and organized for the physician.
- Collaborated with 7 doctors to ensure availability of appropriate programs and services to patients.
- Developed 24 financial records per year, answered 3 phones, and assured efficient flow of patients.
- Identified any communication issues and helped 400 + monthly patients get required services.
Education
High School Diploma -
South Florida Academy
Miami, FL05.1992
Skills
- Problem resolution
- MS Office
- Team management
- Customer service
- Medical Office Experience
- Records Management
- Insurance Verification
- Filing systems expertise
- Medical Scheduling
- Revenue reporting
Timeline
Delivery Driver
DoorDash
12.2025 - 04.2026
Billing Specialists
ARC/Kelly Services Staffing
09.2023 - 12.2025
Care Coordinator
JMS
10.2022 - 09.2023
Records Clerk
Cambre & Associates, LLC
02.2020 - 10.2022
Support Tech
Emory University
11.2018 - 02.2020
Claims Representative
Hexaware Technologies
03.2016 - 01.2018
Medical Records Coordinator
Georgia Urology
03.2014 - 03.2016
Medical Assistant
Atlanta Women Center
02.2012 - 03.2014
High School Diploma -
South Florida Academy