Monica N. Clark
Evansville,IN
Summary
Personable Relationship Banker with solid background in banking and finance. Effective at building positive relationships with clients, achieving sales goals and providing excellent customer service. Strong communication and interpersonal skills committed to making customers understand financial needs, goals and options.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Relationship Banker
Old National Bank
10.2022 - Current
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Expanded client base through effective networking and referral generation, leading to increased business opportunities.
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
- Increased cross-selling success by proactively identifying client needs and suggesting appropriate financial solutions.
- Participated in ongoing professional development opportunities to remain current in industry best practices and continually improve service provision.
Vault Teller
Old National Bank
05.2022 - 10.2022
- Enhanced cash management efficiency by implementing streamlined vault processes and procedures.
- Streamlined end-of-day closing procedures through efficient organization of vault contents, reducing time spent on daily tasks.
- Provided exemplary customer service while executing large-scale transactions, enhancing client satisfaction levels within the banking institution.
Operations Support Representative
One Main
09.2019 - 04.2022
- Examine credit agencies proposals for accuracy and ensure it meets department criteria
- Assist customers with lowering their interest rate and payments
- Assist manager with achieving department's daily and monthly goals
- Answer customers and credit agencies inquiries
Education
Business Administration
Ivy Tech Community College
Evansville, IN05.2025
Skills
- Proficient with Microsoft Office, Outlook, Excel, and PowerPoint
- Excellent communication skills with a focus on customer service
- Attention to Detail
- Adaptability and Flexibility
Certification
NMLS Registered-2500093
Commissioned Notary Public
Timeline
Relationship Banker
Old National Bank
10.2022 - Current
Vault Teller
Old National Bank
05.2022 - 10.2022
Operations Support Representative
One Main
09.2019 - 04.2022
Business Administration
Ivy Tech Community College
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