Monica A Reyes Caraballo
Access Healthcare
New Port Richey,FL
2
Languages
2027
years of professional experience
Detail-oriented Medical Assistant skilled in patient education and medical record maintenance. Experienced in EKG administration, phlebotomy, immunizations and vital signs monitoring, contributing to enhanced patient care and efficient clinic operations. Strong computer and phone skills.
Work History
Medical Assistant
1 Year 1 Month- Administered vaccines and performed basic lab tests under supervision of medical staff.
- Supported healthcare providers by preparing examination rooms and sterilizing instruments.
- Administered vaccines and performed basic lab tests.
- Educated patients on medication administration, CGM use and post-visit care instructions.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Maintained medical records and updated patient information in electronic health systems.
Medical Assistant
2 Years 2 Months- Educated patients on medication administration and post-visit care instructions.
- Coordinated appointment scheduling, optimizing provider availability for patients.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Completed EKGs and other tests based on patient presentation in office.
Customer Service Representative
- Provided product information and troubleshooting assistance, improving customer satisfaction ratings.
- Assisted customers with inquiries and issue resolution via phone and chat support.
- Documented customer interactions accurately in CRM systems to maintain service quality.
- Adapted quickly to new tools and systems, enhancing response efficiency in a fast-paced environment.
- Assisted customers with product inquiries and order issues, enhancing satisfaction levels.
- Processed sales transactions efficiently using point-of-sale systems to ensure accuracy.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Front End Associate
- Assisted customers with product selections and inquiries to enhance shopping experience.
- Operated cash register efficiently, processing transactions accurately and quickly.
- Maintained cleanliness and organization of sales floor for optimal customer navigation.
- Collaborated with team members to restock shelves and display products effectively.
Education
Bachelor of Science - Biology
Skills
Patient scheduling
Immunization administration
Phlebotomy
Vital signs monitoring
EKG administration
Procedure assistance
Medical terminology
EMR EHR
HIPAA compliance
Patient advocacy
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Medical Assistant
Access Healthcare
08.2025 - CurrentRead More
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05.2023 - 07.2025Read More
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2021 - 2022Read More
Front End Associate
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2019 - 2021Read More
Interamerican University of Puerto Rico
Bachelor of Science from Biology
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