Monica Cook
Fort Pierce,USA
Summary
Sales-Driven & bilingual professional with a strong background in client relationship management, upselling services, and operational support. Proven ability to effectively communicate value, build trust, and grow accounts. Years of managing customer experiences in fast-paced service environments. Experienced in managing assigned territories and identifying opportunities across businesses of all sizes through strategic outreach and personalized service. Adept at understanding customer needs, streamlining processes, and driving results. Excited to contribute to the mission of delivering safe, efficient material handling solutions while expanding market reach and ensuring customer retention.
Overview
16
16
years of professional experience
Work History
Patient & Insurance Coordinator
Cuartas Advanced Dentistry
02.2023 - Current
- Provide high-impact client support by addressing patient inquiries, scheduling appointments, and resolving concerns—directly contributing to increase satisfaction and long-term retention.
- Drive revenue growth by managing recall outreach and identifying opportunities to upsell dental services and treatment plans.
- Handled sensitive financial transactions and insurance processes with accuracy and transparency, building trust and improving close rates on treatment acceptance.
- Collaborate cross-functionally with specialists and treatment teams to ensure seamless service delivery and maintain a consistently positive customer experience.
- Managed approximately 50 incoming calls, emails and faxes per day from customers.
Technician Flex-Team Leader
Mack Trucks Part of The Volvo Group
03.2021 - 03.2024
- Led a dynamic team of technicians with a focus on service excellence, ensuring smooth daily operations that supported client satisfaction and repeat business
- Partnered with cross-functional departments to align sales goals, streamline workflows, and contribute to revenue growth
- Implemented strategic office and inventory systems that reduced overhead costs while improving fulfillment speed—boosting client satisfaction and upsell opportunities
Office Manager
Sellair LLC
10.2010 - 12.2021
- Managed client relationships and service schedules, ensuring timely project execution and high customer satisfaction across multiple contractor teams.
- Directed inventory and procurement operations, optimizing material usage to support cost-effective service delivery and improve profitability.
- Delivered top-tier customer support, resolving issues quickly and maintaining strong, trust-based client relationships that encouraged repeat business.
- Collaborated with a regional energy provider to expand service offerings through strategic funding programs, increasing customer value and market reach.
- Generated leads through proactive outreach, including cold calling and community engagement, successfully expanding the client base and increasing sales opportunities.
Inventory Control Associate
KeHe Distributors
04.2009 - 12.2013
- Managed inventory operations across assigned locations, ensuring optimal stock levels to support consistent service delivery and customer satisfaction
- Conducted regular audits and resolved discrepancies, maintaining accuracy in reporting and supporting data-driven decision-making
- Collaborated with operations teams to enhance warehouse workflows, increasing productivity and contributing to faster order fulfillment and parts availability
- Supported territory performance by aligning inventory availability with customer demand across small, medium, and large accounts, enabling efficient service and upsell opportunities
Education
Bachelor's Degree - Computer Science
Antonio Nariño University
Bogota, ColombiaSkills
- Customer Relationship Building
- Territory & Strategic Outreach
- Organized Scheduling
- Logistics Management
- Accurate Record Keeping
- Lead Generation & Sales Prospecting
- Project & Resource Coordination
- Cross-Functional Collaboration & Value Selling
- Streamlined Workflow Coordination
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Patient & Insurance Coordinator
Cuartas Advanced Dentistry
02.2023 - Current
Technician Flex-Team Leader
Mack Trucks Part of The Volvo Group
03.2021 - 03.2024
Office Manager
Sellair LLC
10.2010 - 12.2021
Inventory Control Associate
KeHe Distributors
04.2009 - 12.2013
Bachelor's Degree - Computer Science
Antonio Nariño University
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