Monica Z De La Cruz
2617 Freeman Ave
Summary
Dedicated cashier with proven expertise in customer service and relationship building from roles at Freddy's Frozen Custard & Steak Burger and Daisy Mexican Food. Excelled in maintaining high accuracy levels in transactions and fostering loyalty through exceptional customer assistance. Demonstrates strong work ethic, integrity, and empathy, contributing significantly to workplace
Developed valuable skills in fast-paced retail environment, including customer service and cash handling. Adaptable and quick to learn, ready to transition into new field that values efficiency and customer interaction. Focused on applying strong multitasking and problem-solving abilities to new opportunities.
Overview
5
5
years of professional experience
Work History
Cashier
Freddy's Frozen Custard & Steak Burger Location
06.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
Cashier
Daisy Mexican Food
05.2020 - 03.2021
- Built relationships with customers to encourage repeat business.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Education
No Degree - Certified Nursing Assistant
Kansas City Kansas Community College
Kansas City, KS08-2024
High School Diploma -
Wyandotte High School
2501 Minnesota Ave Kansas City Ks 6610205-2024
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
Languages
Spanish
Native or Bilingual
Timeline
Cashier
Freddy's Frozen Custard & Steak Burger Location
06.2023 - Current
Cashier
Daisy Mexican Food
05.2020 - 03.2021
No Degree - Certified Nursing Assistant
Kansas City Kansas Community College
High School Diploma -
Wyandotte High School
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