Results-driven professional with extensive experience in customer service and collections management. Recognized for resolving discrepancies and recovering outstanding funds, consistently enhancing client satisfaction and operational efficiency.
Overview
33
33
years of professional experience
Work History
Receptionist
Medical Eye Specialist
Bozeman, MT
09.2025 - 03.2026
Facilitated client check-ins and verified insurance coverage to streamline appointment process.
Processed payments and scheduled appointments, collaborating with technicians, billing, optical, and medical departments to enhance service delivery.
Collections Analyst
Transportation Accounting Network
06.2015 - 07.2023
Engaged with clients' carrier accounting departments via phone and email to resolve discrepancies and recover outstanding funds.
Maintained detailed documentation of all communications in the company app, working closely with office auditors to ensure accuracy and compliance.
Receptionist
Dinse, Knapp & McAndrew Attorneys at Law
Burlington, VT
06.1996 - 02.1999
Managed incoming calls and provided in-person assistance to clients, efficiently scheduling conference rooms for attorneys.
Supported the administrative team by ordering supplies, assisting secretaries, and maintaining organized filing systems.
Receptionist/Loan Opener
Unicorn Funding
Mission Viejo, CA
04.1993 - 05.1996
Operated a high-volume switchboard, transferring calls and welcoming customers.
Advanced to Loan Opener, where responsibilities included initiating loan applications and verifying borrower documentation, while assisting loan processors and officers.