MONIQUE ALVA

Experienced and reliable customer service representative with extensive experience providing assistance in a busy call center setting. Proven ability to listen attentively, solve problems quickly and efficiently, and create high-quality professional relationships with callers. Fully committed to following company procedures.

• Capable of handling a variety of disputes and facilitating quick and efficient resolutions over the phone.
• Proven ability to multitask and use multiple phones and other technical devices while providing exceptional customer service.
• Knowledgeable of common office electronics and tech support.
• Passionate about promoting lasting customer satisfaction.
• Able to enter large quantities of data into a computer and retrieve important information in a brief period of time.
• Capable of entering data while remaining online with several customers at once.
• Strong verbal communication skills allow for the fostering of strong bonds with customers during all interactions.
• Able to thrive and meet company standards in a busy call center environment both alone and in a team setting.
• Successful at satisfying different types of customers with creative and knowledgeable solutions.