CHRISTINA ANDRADE
Donna
Summary
Energetic Motivated individual. Valuable team player who is always willing to pitch in and assist with any task. Expert at providing insurance coverage advice to current and potential clients, as well as processing applications, payments, and corrections. Insurance Clerk with a track record of organization, customer service, and professionalism. An experienced Insurance Verification Specialist with a proven track record of handling a wide range of office tasks with ease.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Advanced Call Center Technologies LLC
Edinburg
11.2023 - 03.2024
- Assisted customers with inquiries and resolved issues effectively.
- Managed incoming calls and provided accurate information to clients.
- Documented customer interactions in the call center database.
- Utilized customer service software to track and manage requests.
- Collaborated with team members to enhance service quality.
- Handled escalated calls while maintaining professionalism and composure.
- Followed company guidelines to ensure compliance during customer interactions.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
Receptionist
Eagle Automotive
McAllen
02.2021 - 08.2023
- Provided administrative support to staff members in a fast-paced environment.
- Was in charge of the staff's office space, weekly schedules, travel reports, phones, credit cards, and keys to the office.
- Give guests accurate and precise information.
- Kept track of visitors and screened them for access to the facility and inter-office personnel.
- Make appointments and keep track of them on a calendar.
- Maintain contact with clients and business associates.
- I'm in charge of creating documents and spreadsheets, as well as emailing and assisting with contracts.
- Receive and sort mail, deliveries, and couriers on a daily basis.
- Greet customers, determine the reason for their visit, and direct them to the appropriate staff member.
- Greeted customers and directed them to appropriate service areas.
- Managed incoming calls and scheduled appointments for vehicle services.
Insurance Clerk
Jackson Creek Dental Center
Edinburg
10.2018 - 02.2021
- By analyzing consumer data, I was able to determine the optimal variation of, and resource allocation to media outlets in order to meet the company's advertising goals.
- Wrote and edited case studies, fact sheets, and other product collateral for the company.
- Communicated with clients, distributed mail, and scanned documents as part of my administrative duties.
- Checked and double-checked information such as addresses, phone numbers, names, ages, and values.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Contacted insurance companies to inquire about policies and individual patient benefits.
Sandwich Artist
Subway
- Kept the customer and food preparation areas clean and well-organized for maximum efficiency.
- Cooked and prepared food items by chopping, dicing, and adding ingredients.
- Increased customer satisfaction by quickly addressing and resolving food and service complaints.
- Was responsible for food preparation in order to meet franchise standards for quantity, speed, and packaging.
- Assisted in the preparation of food by cutting, chopping, and marinating meats, vegetables, and fruits.
- Organized freezers, refrigerators, and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Completed all daily tasks and aided other members of the team as needed.
Education
High School -
Premir High School
San Juan, TXPhlebotomy Tech -
SixRns
Skills
- Food preparation
- Performance improvement
- Order delivery practices
- Team standards
- POS system use
- Excellent communication
- Customer service
- Data entry
- Insurance verification
- Office administration
- Document preparation
- Appointment scheduling
- Problem resolution
- Computer proficiency
- Strong teamwork
- Positive and professional
- Call center operations
- Customer relations
- Adaptability and flexibility
- De-escalation techniques
- Customer consulting
Timeline
Customer Service Representative
Advanced Call Center Technologies LLC
11.2023 - 03.2024
Receptionist
Eagle Automotive
02.2021 - 08.2023
Insurance Clerk
Jackson Creek Dental Center
10.2018 - 02.2021
Sandwich Artist
Subway
High School -
Premir High School
Phlebotomy Tech -
SixRns