Monique Bastain
St Louis,MO
Summary
Organized Secretary with broad experience in administrative support roles. Strengths include task prioritization, record maintenance, and planning of meetings or events. Demonstrated ability to contribute to team efforts while coordinating office management activities. Proven impact in previous positions through improved workflow efficiency and effective communication.
Overview
4
4
years of professional experience
Work History
Secretary 2
Riverview Gardens High School
St Louis, MO
10.2023 - Current
- Assisted with special projects or tasks related to departmental functions upon request.
- Responded to customer inquiries via email or telephone in a polite and professional manner.
- Operated office equipment such as photocopiers, scanners, and fax machines.
- Created and updated spreadsheets to track and report data.
- Ordered supplies as needed; tracked inventory levels and placed orders with vendors when necessary.
- Sorted mail and distributed it to appropriate personnel or departments within the organization.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Performed data entry into computer systems; ensured accuracy of all entered information.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
Office Manager
Omni Banquet Center
St Louis, MO
05.2022 - Current
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Responded to customer inquiries via phone or email in a professional manner.
- Maintained confidential records relating to personnel matters.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Organized company events including holiday parties, team building activities .
- Resolved customer inquiries and complaints requiring management-level escalation.
- Used judgment and initiative in handling confidential matters and requests.
- Maintained filing system for records, correspondence and other documents.
- Reviewed files and records to obtain information and respond to requests.
- Provided training to new hires on office policies and procedures.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Managed office inventory and placed new supply orders.
Mortgage Loan Processor
Family First Funding LLC
Toms River, NJ
07.2021 - 04.2022
- Monitored loan processing timelines to meet closing deadlines.
- Reviewed and verified loan application documents for completeness and accuracy.
- Maintained complete confidentiality of submitted information according to release guidelines.
- Managed loan application pipeline by completing and submitting reports within allotted turn-around times.
- Managed pipeline of loan applications to ensure efficient processing.
- Discussed loan needs and financial histories with clients and conveyed information regarding application processes.
- Verified that all conditions of the loan have been met prior to disbursement of funds.
- Processed loan documents and ensured compliance with federal regulations.
- Contacted outside sources, references and vendors to verify client financial information.
- Worked with third-party vendors to address and clear loan closing requirements.
- Answered questions and advised customers regarding loans and transactions.
- Gathered property appraisals, surveys and tax records to update mortgage loan files.
- Assembled and compiled documents for loan closings.
Education
Associate of Applied Science - Computer Operations
Professional Business School
St Louis, MO07-2000
Skills
- Microsoft Office
- Data entry
- Spreadsheet management
- Office equipment operation
- Inventory management
- Customer service
- Confidential record management
- Event organization
- Employee training
- Time management
- Communication skills
- Problem solving
- Team collaboration
Timeline
Secretary 2
Riverview Gardens High School
10.2023 - Current
Office Manager
Omni Banquet Center
05.2022 - Current
Mortgage Loan Processor
Family First Funding LLC
07.2021 - 04.2022
Associate of Applied Science - Computer Operations
Professional Business School