Open To Work
Monique A. Bazar
516 12th Street #1R
Brooklyn,NY
Work Preference
Desired Job Title
Independent ContractorCustomer Service Representative / Members Services RepresentativeTemporary Word Processor / ReceptionistCustomer Service RepresentativePermanent Word Processor
40
years of professional experience
Detail-oriented professional with two years of experience in health and pension insurance, including claims processing and training. Skilled in Microsoft Word and Excel, with expertise in creating tables, mail merges, macros, charts, and formulas. Strong typing ability at 40 WPM. Ready to contribute to organizational success.
Work History
Independent Contractor
21 Years 10 Months- Provided freelance services to various clients.
- Conducted data entry and web research for Lionsbridge projects.
- Evaluated online advertisements for relevance and quality.
- Completed various tasks on Mechanical Turk platform.
Customer Service Representative / Members Services Representative
2 Years 1 Month- Processed medical claims to ensure timely reimbursement for services rendered
- Quoted insurance benefits to assist members in understanding coverage options
- Process medical claims
- Verified eligibility for insurance coverage to facilitate access to necessary medical services
- Update membership
- Updated membership records for accuracy
- Provided pension information and eligibility details
- Quote Pension information and eligibility
- Informed clients about dental benefits available
Temporary Word Processor / Receptionist
1 Year 6 Months- Answered phones, met and greeted visitors
- Entered data into database with accuracy into in-house computer system
- Operated advanced word processing software to produce high-quality documents.
- Ensured document accuracy by proofreading for errors and inconsistencies.
- Managed file organization and archiving to maintain efficient document retrieval systems.
Customer Service Representative
1 Year 6 Months- Contacted stockholders to inform them of changes in commodity status
- Entered client information in computer on daily basis
- Assisted with clerical tasks in office, including filing and data entry. as needed
- Formatted word documents for clarity and consistency in presentation.
- Transferred documents onto diskettes
Permanent Word Processor
1 Year 11 Months- Transcribed doctors' and lab notes into in-house system to ensure accurate patient records
- Input data into database into statistical reporting system
- Verified, revised, and arranged patient appointments to enhance scheduling efficiency
Temporary Word Processor
1 Year 3 Months- Managed workflow processes to enhance operational efficiency and reduce turnaround times.
- Coordinated project timelines and deliverables to ensure timely completion of assignments.
- Developed training materials to onboard new contractors, improving overall team performance.
- Implemented quality control measures that increased service reliability and customer satisfaction.
Temporary Receptionist / Secretary
2 Months- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
- Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
- Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
Customer Service Representative
2 Years 9 Months- Streamlined communication channels among team members, reducing response times significantly.
- Led initiatives to identify process improvements, resulting in enhanced productivity across projects.
- Mentored junior contractors, fostering skill development and promoting a collaborative work environment.
- Oversaw contractor activities, ensuring compliance with industry standards and best practices.
Customer Service Representative
2 Years 9 Months- Contacted stockholders about changes in their commodity status.
- Entered client information into database daily to maintain accurate records
- Provided clerical support in office environment
Hematology Lab Assistant
9 Years- Coordinated lab tests and screened results for abnormal values to ensure timely follow-up
- Updated and organized laboratory database records
- Provided patient information to technicians to facilitate efficient test processing
- Executed routine clerical tasks to support office operations
Education
Medical Laboratory Assistant - Medical Laboratory Science
Skills
Data entry accuracy
Microsoft Windows
Microsoft Word
Microsoft Excel
Internet Explorer
Workload management
Deadline adherence
Client relationship building
Typing speed
Timeline
Independent Contractor
516 12th Street #1R
10.2004 - CurrentRead More
Customer Service Representative / Members Services Representative
Building Services 32bj
08.2002 - 09.2004Read More
Temporary Word Processor / Receptionist
Quantum Management Services Inc.
01.2001 - 07.2002Read More
Customer Service Representative
D.S. King
01.2001 - 07.2002Read More
Permanent Word Processor
Cornell Internal Medical Associates
01.2000 - 12.2001Read More
Temporary Word Processor
Absolutely Professional Staffing
09.1998 - 12.1999Read More
Temporary Receptionist / Secretary
Gainer New York
07.1998 - 09.1998Read More
Customer Service Representative
Oliver Staffing
09.1995 - 06.1998Read More
Customer Service Representative
D.S. King
09.1995 - 06.1998Read More
Hematology Lab Assistant
Coney Island Hospital
03.1986 - 03.1995Read More
New York City Technical College
Medical Laboratory Assistant from Medical Laboratory Science
Read More