Monique Branch
Sugar Hill,GA
Summary
A dependable and hardworking professional that will work to transform the lives of each client by building therapeutic relationships. The goal is to lead and guide those who are facing a challenging time in their current environment. Highly skilled at relationship building, implementing client care, and being a positive role model.
Overview
13
13
years of professional experience
Work History
Behavioral Health Technician
The Sylvia Brafman Mental Health Center
Cumming, GA
03.2025 - Current
- Provided direct care and support to individuals with behavioral health disorders, ensuring their safety and well-being
- Assisted in crisis intervention by employing de-escalation techniques and maintaining a calm environment
- Ensured compliance with all regulatory standards related to confidentiality, privacy rights, and ethical guidelines in mental health settings
- Maintained accurate records of client interactions using electronic medical record systems or other designated documentation tools
- Responded promptly to emergency situations following established protocols while ensuring the safety of all individuals involved
- Supported the implementation of behavior modification plans developed by licensed professionals through consistent monitoring of target behaviors
- Utilized crisis prevention strategies effectively during challenging situations involving aggressive or self-harming behaviors
- Provided emotional support and encouragement to clients during their recovery process
Training Analyst
Naviant Counseling Services
Charlotte, NC
03.2025 - 09.2025
- Responsible for assessing training needs and designing and developing training programs for the company.
- Responsible for evaluating their effectiveness, and using data to improve learning outcomes.
- Ability to identify and address training gaps and challenges.
Deli Clerk
Publix
Sugar Hill, GA
10.2024 - 06.2025
- Food preparation which includes making sandwiches, slicing meats and cheeses, pricing, and packaging items.
- Customer service which includes greeting customers and creating a great experience.
- Operating and cleaning certain equipment to maintain safety and sanitation requirements according to state and government regulations.
- Teamwork is another task that involves working with other team members with maintaining production.
- Perform assigned duties.
- Be able to work in a flexible work environment and multitask.
Deli Associate
Publix supermarkets
Sugar Hill, GA
10.2024 - 06.2025
- Prepared and assembled a variety of deli products such as sandwiches, salads, and wraps according to customer preferences
- Maintained cleanliness and sanitation standards in the deli area, ensuring compliance with health regulations
- Provided excellent customer service by greeting customers, taking orders, and answering questions about menu items
- Operated deli equipment including slicers, grills, ovens, and fryers in a safe manner following proper procedures
- Ensured food quality by inspecting ingredients for freshness and adhering to portion control guidelines
- Resolved customer complaints or concerns promptly and professionally to maintain customer satisfaction
- Performed daily cleaning tasks such as sanitizing surfaces, washing dishes, sweeping floors, and emptying trash bins
App Ambassador and Online Content Moderator
Woman Evolve Inc.
Dallas, TX
01.2024 - 01.2025
- Responds to user inquiries, comments, and messages, providing support and directing users to relevant resources.
- Identifies and addresses content violations, fostering a safe and respectful online environment.
- Creates content to promote engagement and fosters a sense of community among users.
- Gathers user feedback to enhance app functionality and user experiences.
- Promotes the brand and products or services.
- Representative of the Woman Evolve team within the app.
- Sharing social media content and event information.
- Maintain relationships between the delegation and the team.
In Home Caregiver
Self-Employed
Jasper, AL
12.2023 - 09.2024
- Support clients by completing activities of daily living such as laundry, assisting with medication management, meal prep and cooking.
- Responsible for setting appointments with doctor.
- Transporting older adult to and from doctor's appointments.
- Running personal errands such as grocery shopping.
- Monitoring health concerns and documenting.
Store Manager
Legacy Boutique
Detroit, MI
09.2020 - 12.2023
- Responsible for daily store operations
- Maintain records of orders and inventory
- Assist customers by answering questions, complaints, and concerns about various products.
- Responsible for expanding business and increase sales
- Encourage, mentor, and train employees
- Marketing business and implementing sales promotions.
Patient Safety Attendant
Touch point Ascension Health
Southfield, MI
02.2018 - 09.2020
- Trained 6 new employees resulting in employee retention
- Informed nursing staff of any safety issues or medical issues about the patient
- Charted behaviors and actions of the patient every 15 minutes or 30 minutes
- Cared for up to 7 safety patients or 1:1 care for patients on suicide watch
- Maintained a safe and healthy environment for the patient and staff
Certified Nursing Assistant
Shadescrest Nursing Home and Rehabilitation Center
Jasper, AL
06.2013 - 04.2017
- Provided exceptional care to residents
- Trained 12 new employees resulting in employee retention
- Obtained accurate vital signs for patients at the beginning
- Charting input and output, skin assessments, and behaviors in the highest of professional standards
- Collaborated closely with physical therapy department and occupational therapy department as the only cross-functional nursing professional CNA
Education
Master's degree - Clinical Mental Health Counseling
Liberty University
Lynchburg, VA02.2026
Master's degree - Industrial & Organizational Psychology
Southern New Hampshire University
Manchester, NH03.2025
Bachelor's of Psychology - Mental Health in Psychology
Southern New Hampshire University
Manchester, NH12.2022
Graduate - Applied Health
Bevill State Community College
Sumiton, AL03.2012
Skills
- Active listening
- Conflict de-escalation
- Documentation skills
- De-escalation strategies
Timeline
Behavioral Health Technician
The Sylvia Brafman Mental Health Center
03.2025 - Current
Training Analyst
Naviant Counseling Services
03.2025 - 09.2025
Deli Clerk
Publix
10.2024 - 06.2025
Deli Associate
Publix supermarkets
10.2024 - 06.2025
App Ambassador and Online Content Moderator
Woman Evolve Inc.
01.2024 - 01.2025
In Home Caregiver
Self-Employed
12.2023 - 09.2024
Store Manager
Legacy Boutique
09.2020 - 12.2023
Patient Safety Attendant
Touch point Ascension Health
02.2018 - 09.2020
Certified Nursing Assistant
Shadescrest Nursing Home and Rehabilitation Center
06.2013 - 04.2017
Master's degree - Industrial & Organizational Psychology
Southern New Hampshire University
Bachelor's of Psychology - Mental Health in Psychology
Southern New Hampshire University
Graduate - Applied Health
Bevill State Community College
Master's degree - Clinical Mental Health Counseling
Liberty University