Monique Castaneda
Valley View Casino
Escondido,CA
6
years of professional experience
Efficient beverage server skilled in managing multiple responsibilities while ensuring high standards of customer service. Recognized for reliability, punctuality, and a collaborative spirit, ready to enhance the guest experience in fast-paced settings.
Work History
Beverage Server
3 Years 9 Months- Provided exceptional customer service by promptly serving beverages and responding to guest requests.
- Maintained cleanliness and organization of bar areas, ensuring compliance with health and safety regulations.
- Resolved guest complaints professionally, enhancing overall customer satisfaction and experience at the casino.
- Balanced multiple responsibilities efficiently, providing exceptional service during high-traffic shifts.
Cashier
3 Years 5 Months- Stocked shelves efficiently to maintain product availability and organization.
- Collaborated with team members to ensure timely restocking of high-demand items.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
High School Diploma
Skills
Excellent customer service
Strong communication skills
Patience and empathy
Efficient multitasking
Team player mentality
Reliability and punctuality
Cleanliness and sanitation
Money handling
Timeline
Beverage Server
Valley View Casino
12.2022 - CurrentRead More
Cashier
Walmart
06.2020 - 11.2023Read More
Orange Glen High School
High School Diploma
Read More