Monique Dickens
Tucker,GA
Summary
Results-oriented Dispatcher and Customer Service Representative with extensive experience in optimizing operations in fast-paced environments. Committed to leveraging strong organizational and communication skills to drive efficiency and enhance service delivery for a potential employer. Demonstrate master-level skills in Microsoft Office products and services Ability to positively interface with customers personally in a highly efficient, knowledgeable and professional manner Able to prioritize and manage diverse and multiple projects with a high degree of accuracy and possess critical thinking and problem solving skills
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Tesla
Tucker, GA
06.2025 - Current
- Assisted in organizing work schedules for maintenance teams. Supported timely completion of maintenance tasks. Coordinated with team members to ensure efficient workflow.
- Facilitated vehicle arrival preparation processes to ensure operational efficiency.
- Achieved high customer satisfaction by streamlining communication processes and managing expectations. Enhanced team performance through targeted training on customer interaction best practices. Drove improvements in service delivery by addressing customer feedback promptly.
- Oversaw rental coordination and facilitated seamless handoff processes.
- Vehicle status updates
- Material and supplies reordering
- Coordinated repair evaluations and managed delivery processes to maintain operational efficiency.
Office manager
Friendship Paint and Body Shop
01.2024 - Current
- Overseeing administrative and operational tasks within an auto body repair shop.
- Schedule appointments, manage phone calls, maintain records, including payroll for 20 employees, handle billing, invoicing, and insurance claims processing.
Dispatcher
Statewide Wrecker Service
08.2023 - 01.2024
- Take incoming calls for roadside assistance, police impounds and accidents, and recovery.
- Coordinated and dispatched multiple drivers in multiple regions of Atlanta and surrounding cities, in the tracker system and over the radio.
Dispatcher
Howard's Wrecker
06.2020 - 06.2023
- Perform releases and cashier duties for impounded vehicles.
- Retrieve paperwork and payments from customers and tow truck drivers.
- Assist customers and vendors in towing equipment and vehicles.
Receptionist
Precision Tune
06.2018 - 06.2020
- Assist customers with automotive repair needs and prepare a service work order for repairs
- Assist in various aspects of customer care, work order and register assistance, facility maintenance and outside purchase ordering.
- Primarily responsible for greeting customers at the service center, answering phone calls, scheduling appointments, managing customer information, creating service orders, processing payments, and providing excellent customer service.
Education
Bachelor of Science - Entrepreneurship
University of Phoenix
BirminghamSkills
- Time Management
- Leadership
- Adaptability
- Problem-solving
Timeline
Customer Service Representative
Tesla
06.2025 - Current
Office manager
Friendship Paint and Body Shop
01.2024 - Current
Dispatcher
Statewide Wrecker Service
08.2023 - 01.2024
Dispatcher
Howard's Wrecker
06.2020 - 06.2023
Receptionist
Precision Tune
06.2018 - 06.2020
Bachelor of Science - Entrepreneurship
University of Phoenix