Monique Enriquez
Carlsbad,CA
Summary
Dynamic and self-motivated professional with exceptional customer service skills honed at Karl Strauss. Proven ability to enhance guest engagement and satisfaction through attentive service and effective complaint resolution. Strong organizational skills complemented by cash handling expertise, ensuring seamless operations in high-volume dining environments.
Overview
9
9
years of professional experience
Work History
Server
Karl Strauss
2024.01 - 2025.04
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Aministrative Assistant
Impact Media Systems
2016.06 - 2023.08
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
Graduated -
La Viata High Achool
Fullerton, CASkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Safe food handling
- Menu memorization
- High volume dining
- Service prioritization
- Team collaboration
Timeline
Server
Karl Strauss
2024.01 - 2025.04
Aministrative Assistant
Impact Media Systems
2016.06 - 2023.08
Graduated -
La Viata High Achool