Monique Fechtman
OFFICE MANAGER/PATIENT & TREATMENT COORDINATOR
Santa Ana,CA
Summary
Efficient billing professional with sixteen plus years of experience, seeks to maintain a position that offers professional challenges utilizing interpersonal skills.
Productive and diligent with passion for resolving discrepancies through attention to detail and creative problem-solving. Hard working, focused and determined. Excellent written and oral communications with a strong understanding of economic principles and customer service. Considered devoted and a organized team player.
Overview
19
19
years of professional experience
Work History
Dental Biller
OC Dental Center
08.2021 - 04.2023
- Maintained accurate records of customer payments.
- Generated accounts payable reports for management review to aid in financial and business decision making.
- Generated monthly billing and posting reports for management review.
- Collaborated with customers to resolve disputes.
- Audited and corrected billing and posting documents for accuracy.
- Monitored outstanding invoices and performed collections duties.
- Reconciled accounts receivable to general ledger.
Office Manager
PETIT & SHUNK DMD
01.2015 - 07.2021
- Coached new hires on company processes while managing employees to achieve maximum production.
- Created, maintained and updated filing systems for paper and electronic documents.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Updated reports, managed accounts, and generated reports for company database.
Dental Front Office Coordinator and TX Coordinator
EDWARD F. HUSTER, D.D.S
02.2004 - 12.2014
- Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Performed various administrative tasks by filing, copying and faxing documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Education
Some College - General Education
Orange Coast College
Costa Mesa, CASkills
- Dental Procedures, Dental Knowledge, Patient Diagnosis and HIPAA Guidelines
- Accounting and Financial Management
- Detail Oriented, Organized, Creative Thinking and Excellent Problem Solving Skills,
- Statement Itemization, Billing Statement Management and Maintaining Records
- Microsoft Office, Dentrix, Soft-Dental, Care-Stream Dental, Easy Dental and Open Dental
- ACH, EFT, E-Claims, Merchant and POS Processing
Accomplishments
- Supervised team of 12 staff members.
- Dentrix Webinars
- Henry Schein Business of Dentistry
Languages
- English
Timeline
Dental Biller
OC Dental Center
08.2021 - 04.2023
Office Manager
PETIT & SHUNK DMD
01.2015 - 07.2021
Dental Front Office Coordinator and TX Coordinator
EDWARD F. HUSTER, D.D.S
02.2004 - 12.2014
Some College - General Education
Orange Coast College
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