Monique Garza
Angleton,TX
Summary
Dynamic License and Permit Specialist with a proven track record at the Texas Department of Public Safety, excelling in customer experience and payment transactions. Adept at critical thinking and quality assurance, I consistently ensured compliance and accuracy, enhancing applicant satisfaction and streamlining processes for efficient service delivery.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level. Ready to help team achieve company goals.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
31
31
years of professional experience
Work History
License and Permit Specialist
Texas Department of Public Safety Driver License Mega Center
Angleton, TX
11.2023 - Current
- Reviewed and processed permit applications for compliance with state regulations.
- Worked closely with applicants to determine eligibility and verify accuracy and integrity of application data.
- Conducted exams and tests, graded responses and accurately determined licensing approvals and data verification.
- Operated specialized photographic equipment to obtain photographs for drivers' licenses or photo identification cards.
- Informed customers by mail or telephone of additional steps needed to obtain licenses.
- Stayed up-to-date on Texas laws and licensing requirements to complete accurate and efficient reviews.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Provided excellent customer service to applicants during the permitting process, resulting in positive feedback and increased satisfaction ratings.
Rural Letter Carrier
USPS
Angleton, TX
03.2003 - 10.2023
- Followed safety protocols and regulations while driving, upholding professional service reputation.
- Maintained records on customers with mail forwarding and change of address requests.
- Organized mail ahead of delivery runs for correct routing.
- Distributed items on time and to correct locations for punctual, professional mail services.
- Sorted mail according to order of address appearance for easy access in field.
- Delivered mail and packages to customers on prescribed route while processing check submissions, money orders, and stamp purchases in field.
- Resolved complaints calmly and professionally to maintain customer satisfaction.
- Conducted daily maintenance and safety checks on delivery vehicles, limiting service delays and disruptions.
- Observed traffic and safety regulations for safe transport and delivery of mail.
- Directly interacted with customers to deliver mail, packages, and ordered goods.
- Wrote detailed trip reports with notable details about road conditions, weather, and obstacles encountered.
- Identified postage discrepancies and escalated for resolution to limit customer delays.
- Altered routes to accommodate changing conditions or road closures in delivery areas.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
Loss Prevention Specialist
Target
Lake Jackson, TX
04.1995 - 10.2002
- Trained loss prevention staff, retail managers and store employees on loss control and prevention measures.
- Conducted daily store walk-throughs to identify potential security risks.
- Observed video surveillance systems for prompt emergency response.
- Patrolled store premises to detect and prevent shoplifting and security breaches.
- Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary.
- Trained personnel on security best practices, protocols and procedures.
- Interviewed suspects, customers and witnesses to obtain helpful information and statements.
- Monitored surveillance cameras and alarm systems to detect suspicious activity.
Education
No Degree -
Brazosport College
Lake Jackson, TXHigh School Diploma -
Brazoswood High School
Freeport, TX05-1993
Skills
- Customer Experience
- Data verification
- Problem-solving aptitude
- Professional demeanor
- Financial transactions
- Payment collection
- Continuous improvement
- Document preparation
- Professionalism
- Goal setting
- Conflict resolution
- Document verification
- Self motivation
- Scheduling appointments
- Effective communication
- Active listening
- Reliability
- Problem-solving abilities
- Attention to detail
- Customer service
- Teamwork
- Active Learning
Timeline
License and Permit Specialist
Texas Department of Public Safety Driver License Mega Center
11.2023 - Current
Rural Letter Carrier
USPS
03.2003 - 10.2023
Loss Prevention Specialist
Target
04.1995 - 10.2002
No Degree -
Brazosport College
High School Diploma -
Brazoswood High School