Monique Jordan
Seagoville,TX
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
10
10
years of professional experience
Work History
Patient Care Coordinator
Brema Healthcare INC
12.2023 - 06.2024
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
Case Manager
Texas Health And Human Services
12.2022 - 09.2023
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Surgery Scheduling Coordinator
Medical City Plano Hospital
06.2014 - 09.2021
- Managed high volume of incoming calls and inquiries related to surgery scheduling with professionalism and attention to detail.
- Coordinated pre-surgical testing requirements to minimize delays or cancellations on the day of surgery.
- Enhanced patient experience by efficiently scheduling surgeries and managing appointment calendars.
Education
Associate of Applied Science - Healthcare Administration
DCCCD
Mesquite, TX10.2026
Skills
Critical Thinking Skills
HIPAA Compliance
Appointment Scheduling
Organizational Skills
Patient Relations
Insurance Verification
Medical Terminology
Proficient in Microsoft
Timeline
Patient Care Coordinator
Brema Healthcare INC
12.2023 - 06.2024
Case Manager
Texas Health And Human Services
12.2022 - 09.2023
Surgery Scheduling Coordinator
Medical City Plano Hospital
06.2014 - 09.2021
Associate of Applied Science - Healthcare Administration
DCCCD
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