Summary
Overview
Work History
Education
Skills
References
Work Preference
Timeline
Generic
ENEDINA MONIQUE MADRID
Open To Work

ENEDINA MONIQUE MADRID

Las Cruces,NM

Summary

Results-driven business graduate with over 10 years in customer service and 4 years in banking and the medical cannabis industry, complemented by 2 years as a Licensed Auto Claims Adjuster. Remote work experience has honed skills in time management and problem-solving, while diverse roles have strengthened leadership and teamwork abilities under pressure.

Overview

9
9
years of professional experience

Work History

Auto Claims Adjuster - Remote

Progressive Insurance
03.2022 - 10.2024
  • Directed and made decisions regarding the repair process from beginning to end.
  • Managed inventory and collaborated with body shops to assess liability.
  • Investigated accident scenes and evaluated vehicle damage to determine liability.
  • Developed leadership and conflict management skills while enhancing attention to detail and commitment to providing excellent customer service.

Product Specialist

Pecos Valley Production
01.2020 - 10.2020
  • Identified optimal products by actively listening to customers' needs and desires.
  • Enhanced customer loyalty and sales through friendly, knowledgeable assistance.
  • Provided information on medicinal cannabis, detailing uses, effects, and product qualities.

Member Agent - Senior Teller

White Sands Federal Credit Union
Las Cruces, NM
04.2016 - 01.2020
  • Upheld strict financial controls by securing funds, accurately transferring monies, and processing payments for auto, mortgage loans, and credit lines.
  • Ensured accurate management of new accounts and credit line closures.
  • Organized and delegated loan and financial assistance processes to ensure efficient service delivery.
  • I investigated and corrected financial transactions for member disputes.
  • Assisted in training tellers, member agents, and loan officers to enhance team capabilities.

Education

Bachelor of Business Administration -

New Mexico State University
Las Cruces, NM
01-2018

Associate of Arts - Business

New Mexico Junior College
Hobbs, NM
01-2015

Skills

  • Brand promotion
  • Claims handling
  • Conflict resolution
  • Critical thinking
  • Customer advocacy
  • Customer relationship management
  • Liability assessment
  • Verbal and written communication

References

Available upon request

Work Preference

Job Search Status

Open to work

Work Type

Full Time

Location Preference

RemoteOn-SiteHybrid

Salary Range

$50000/yr - $80000/yr

Timeline

Auto Claims Adjuster - Remote

Progressive Insurance
03.2022 - 10.2024

Product Specialist

Pecos Valley Production
01.2020 - 10.2020

Member Agent - Senior Teller

White Sands Federal Credit Union
04.2016 - 01.2020

Bachelor of Business Administration -

New Mexico State University

Associate of Arts - Business

New Mexico Junior College
ENEDINA MONIQUE MADRID