Results-driven business graduate with over 10 years in customer service and 4 years in banking and the medical cannabis industry, complemented by 2 years as a Licensed Auto Claims Adjuster. Remote work experience has honed skills in time management and problem-solving, while diverse roles have strengthened leadership and teamwork abilities under pressure.
Overview
9
9
years of professional experience
Work History
Auto Claims Adjuster - Remote
Progressive Insurance
03.2022 - 10.2024
Directed and made decisions regarding the repair process from beginning to end.
Managed inventory and collaborated with body shops to assess liability.
Investigated accident scenes and evaluated vehicle damage to determine liability.
Developed leadership and conflict management skills while enhancing attention to detail and commitment to providing excellent customer service.
Product Specialist
Pecos Valley Production
01.2020 - 10.2020
Identified optimal products by actively listening to customers' needs and desires.
Enhanced customer loyalty and sales through friendly, knowledgeable assistance.
Provided information on medicinal cannabis, detailing uses, effects, and product qualities.
Member Agent - Senior Teller
White Sands Federal Credit Union
Las Cruces, NM
04.2016 - 01.2020
Upheld strict financial controls by securing funds, accurately transferring monies, and processing payments for auto, mortgage loans, and credit lines.
Ensured accurate management of new accounts and credit line closures.
Organized and delegated loan and financial assistance processes to ensure efficient service delivery.
I investigated and corrected financial transactions for member disputes.
Assisted in training tellers, member agents, and loan officers to enhance team capabilities.