MONIQUE MAYFIELD

Dynamic and results-oriented professional with extensive experience in customer service and sales, notably with Chadwick Service Company. Excelled in complaint resolution and sales expertise, enhancing customer satisfaction and driving revenue growth. Skilled in technical support and POS systems, demonstrating a blend of technical proficiency and exceptional communication skills. Achieved a significant improvement in order fulfillment efficiency.

Communication

• Answered patrons' questions via the library's online chat reference service to assist with a broad variety of research topics.
• Communicated with over 10 local and regional branches to locate materials for inter-library loans.
• Advised cardholders about library policies, hours and fees.

Customer Care

• Located print and online materials for an average of 200 students per week completing research projects.
• Helped patrons complete forms for library card issuance.
• Processed customer fines and educated individual patrons on ways to minimize future charges.

Problem-Solving

• Resolved patrons' complaints tactfully and professionally, keeping 92% of customer satisfaction.
• Monitored patrons to enforce adherence to library policies for material management and behavior.
• Examined incoming items for signs of damage and documented issues.