Monique Mock
Raleigh,NC
Summary
Dynamic professional with extensive experience in customer service and cash handling at Five Below. Proven ability to enhance customer satisfaction through effective problem resolution and team collaboration. Skilled in inventory monitoring and staff oversight, consistently achieving sales goals while fostering a positive work environment. Strong critical thinking and multitasking abilities drive operational success.
Overview
12
12
years of professional experience
Work History
Key Holder
Five Below
Raleigh, NC
03.2026 - Current
- Assisted in managing store inventory and restocking shelves to maintain product availability.
- Ensured compliance with company policies and procedures during opening and closing shifts.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Operated cash register efficiently, processing transactions with accuracy and speed.
- Collaborated with team members to meet daily sales goals through effective merchandising strategies.
- Monitored store cleanliness and safety standards to create a welcoming environment for customers.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
Customer Service Representative
Kolhs
Greensboro, NC
02.2023 - 06.2023
- Assisted customers with inquiries, ensuring timely resolution to enhance satisfaction.
- Processed transactions efficiently using point-of-sale systems, minimizing errors and improving checkout experience.
- Resolved customer complaints through effective communication, fostering positive relationships and retention.
- Collaborated with team members to maintain product displays and inventory levels, supporting store operations.
- Educated customers on product features and promotions to drive sales and enhance engagement.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Delivered prompt service to prioritize customer needs.
Toddler Teacher
Small Wonders
Greensboro, NC
10.2022 - 06.2023
- Developed and implemented engaging lesson plans to foster toddlers' cognitive and social development.
- Created a safe, nurturing environment conducive to learning and exploration for young children.
- Utilized age-appropriate educational tools and resources to enhance classroom experiences.
- Collaborated with parents to provide updates on children's progress and developmental milestones.
- Facilitated structured play activities promoting teamwork, problem-solving, and creativity among toddlers.
- Organized daily schedules that balance educational activities with free playtime for optimal engagement.
- Assisted in maintaining a clean, organized classroom that met required health and safety standards according to state regulations.
- Created a safe, nurturing environment that fostered creativity, curiosity, and exploration among toddlers.
- Led small group activities designed to enhance language skills, fine motor abilities, and problem-solving techniques among toddlers.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Worked closely with fellow teachers to share ideas, exchange feedback, and collaborate on curriculum planning efforts across classrooms.
- Collaborated with parents to establish consistent routines and maintain open communication channels for optimal child support.
- Supported children during transitions between activities or environments by providing clear instructions and guidance as needed.
- Managed classroom materials and resources effectively to ensure a well-stocked learning environment at all times.
- Allowed for ample outdoor discovery time in schedule each day.
Preschool Teacher's Assistant
Childcare Network
Greensboro, NC
09.2021 - 06.2022
- Assisted lead teacher in implementing daily lesson plans and activities for preschool children.
- Supported classroom management by maintaining a positive learning environment for students.
- Engaged children in educational play to promote cognitive and social development.
- Collaborated with staff to create an inclusive atmosphere for diverse learners.
- Monitored student progress and provided feedback to teachers for individualized support.
- Organized classroom materials and resources to enhance learning experiences for students.
- Participated in professional development opportunities to strengthen teaching strategies and skills.
- Improved preschoolers'' fine motor skills through art-based projects involving cutting, pasting, painting, and drawing exercises.
- Maintained regular communication with parents regarding students'' achievements, challenges, and progress.
- Fostered a positive and nurturing classroom environment conducive to optimal learning and growth.
- Collaborated with lead teacher to develop engaging lesson plans tailored to individual student needs.
- Supported children''s emotional, social, and cognitive development through active engagement in various classroom activities.
- Supervised children during in-classroom activities and on playground.
- Communicated with parents to inform about child's progress and classroom behavior.
- Maintained classrooms by disinfecting and sterilizing surfaces and toys.
- Organized snack time and nap hours.
- Assisted teacher by developing lesson plans to meet educational goals for each child.
Sales Associate
T Mobileretailer
Greensboro, NC
07.2020 - 04.2021
- Assisted customers in selecting mobile devices and accessories, enhancing product knowledge.
- Processed sales transactions efficiently using point-of-sale systems.
- Maintained inventory accuracy through regular stock checks and organization.
- Provided exceptional customer service, resolving inquiries and complaints promptly.
- Collaborated with team members to achieve store sales goals and performance targets.
- Educated customers on device features, plans, and promotions to drive engagement.
- Participated in training sessions to improve sales techniques and product understanding.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Peer Support Team Leader
Grandfather Home For Children
Banner Elk, NC
05.2014 - 07.2014
- Facilitated peer support sessions, promoting emotional wellness among children and staff.
- Developed training materials for new team members to enhance program effectiveness.
- Coordinated communication between peers and management, ensuring alignment on objectives.
- Implemented feedback mechanisms for continuous improvement of peer support initiatives.
- Led conflict resolution efforts, enhancing team cohesion and relationship-building skills among peers.
- Organized community outreach events to raise awareness and support for children's needs at the facility.
- Increased overall team satisfaction by addressing individual concerns and fostering open communication.
- Promoted a positive work atmosphere by organizing team-building activities and encouraging camaraderie among peers.
- Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
- Demonstrated extensive knowledge of recovery and wellness principles and shared this information with others struggling during recovery.
Education
Master of Science - Public Administration
Strayer University
Greensboro, NC11-2023
Bachelor of Science - Psychology
Lees McRae College
Banner Elk, NC05-2017
Skills
Customer service
Cash handling
Cash handling accuracy
Training and mentoring
Customer service management
Bank deposits
Staff oversight
Alarm systems
Daily reporting
Inventory monitoring
Task delegation
Team building
Front end operations
Opening and closing coordination
Store recovery processes
Multitasking and prioritizing
Inventory and stocking
Store reset and recovery
Critical thinking
Cash drawer reconciliation
POS terminal operation
Timeline
Key Holder
Five Below
03.2026 - Current
Customer Service Representative
Kolhs
02.2023 - 06.2023
Toddler Teacher
Small Wonders
10.2022 - 06.2023
Preschool Teacher's Assistant
Childcare Network
09.2021 - 06.2022
Sales Associate
T Mobileretailer
07.2020 - 04.2021
Peer Support Team Leader
Grandfather Home For Children
05.2014 - 07.2014
Master of Science - Public Administration
Strayer University
Bachelor of Science - Psychology
Lees McRae College