Summary
Overview
Work History
Education
Skills
Timeline
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Monique Nava

Denver

Summary

Professionally succeeded as a Medical Receptionist at SCL Health by being optimistic and knowledgeable leading to overall success. Going on to a forward-thinking Personal Assistant, taking a proactive approach at managing tasks and exceeding at problem solving and teamwork. Thrived in fast-paced environments providing exceptional customer service with a passion for growth and efficiency, dignity and quality of life. Skilled in HIPAA guidelines and patient scheduling, blended medical knowledge with great communication skills to always meet employer expectations and beyond.

Overview

14
14
years of professional experience

Work History

Sales Associate

Target Corporation
01.2025 - 04.2025
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Personal Assistant

Pasco
02.2019 - 09.2024
  • Ran errands and picked up goods to meet staff needs
  • Demonstrated composure and flexibility in stressful situations and regardless of competing priorities
  • Assisted with shopping, transportation and housekeeping activities

Medical Receptionist

SCLMedical Health
07.2022 - 01.2023
  • Helped patients complete necessary medical forms and documentation.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.

EKG Technician

Centura Health
09.2021 - 06.2022
  • Enhanced patient care by accurately performing EKG testing and analyzing results.

Home Health Aide

Clinton Homehealth Center
04.2017 - 03.2020
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.

Customer Service Supervisor

Burlington Stores, Inc.
03.2016 - 05.2017
  • Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.

Patient Sitter

Alta Vista Regional Hospital
03.2013 - 04.2014
  • Reduced falls risk for patients by consistently providing vigilant supervision and assistance with mobility.

Psychiatric Technician

New Mexico Behavioral Health Institute
03.2012 - 08.2012
  • Implemented crisis intervention protocols when necessary, ensuring the safety of all patients and staff members involved.

Certified Nursing Assistant

Vida Encantada Rehab & Nursing
03.2011 - 08.2011
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.

Education

Associate of Science - Nursing

Luna Community College
Las Vegas, NM

Skills

  • Call Transfers
  • Critical Thinking
  • HIPAA Guidelines
  • Patient Scheduling
  • Calendar and Appointment Management
  • Medical Terminology
  • Front Desk Operations
  • Records Maintenance
  • Referral Verification
  • Answer Telephones
  • Teamwork and Collaboration
  • Personal Care

Timeline

Sales Associate

Target Corporation
01.2025 - 04.2025

Medical Receptionist

SCLMedical Health
07.2022 - 01.2023

EKG Technician

Centura Health
09.2021 - 06.2022

Personal Assistant

Pasco
02.2019 - 09.2024

Home Health Aide

Clinton Homehealth Center
04.2017 - 03.2020

Customer Service Supervisor

Burlington Stores, Inc.
03.2016 - 05.2017

Patient Sitter

Alta Vista Regional Hospital
03.2013 - 04.2014

Psychiatric Technician

New Mexico Behavioral Health Institute
03.2012 - 08.2012

Certified Nursing Assistant

Vida Encantada Rehab & Nursing
03.2011 - 08.2011

Associate of Science - Nursing

Luna Community College

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Monique Nava