Monique Odie
Chicago,IL
Summary
Customer service professional committed to delivering high-quality support and enhancing customer experiences. Proven track record of addressing customer needs and resolving conflicts promptly. Known for strong teamwork and adaptability, ensuring smooth operations and customer satisfaction. Possesses excellent communication and problem-solving skills valued in customer service roles.
Overview
3
3
years of professional experience
Work History
Caregiver
Honor
11.2024 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Companion Caregiver
Custom Home Care
12.2023 - Current
- Assisted clients with daily living activities, improving their quality of life.
- Prepared nutritious meals for clients, supporting their overall health and dietary needs.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Promoted a safe home environment by conducting regular assessments of potential hazards and implementing appropriate safety measures.
Customer Service Assistant
Chicago Transit Authority, CTA
06.2024 - 10.2024
- Answered customer questions about product availability and shipment times.
- Maintained clean and organized work environment to maintain customer safety.
- Collaborated with team members to improve overall customer experience and boost company reputation.
- Developed strong relationships with customers, establishing trust and loyalty through attentive service.
Security Officer
Allied Universal Security Services
09.2021 - 07.2023
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Education
High School Diploma -
Peace And Education Coalition High School
Chicago, IL06-2015
Skills
- Customer service
- Problem resolution
- Call center experience
- Microsoft Excel
Timeline
Caregiver
Honor
11.2024 - Current
Customer Service Assistant
Chicago Transit Authority, CTA
06.2024 - 10.2024
Companion Caregiver
Custom Home Care
12.2023 - Current
Security Officer
Allied Universal Security Services
09.2021 - 07.2023
High School Diploma -
Peace And Education Coalition High School
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