Monique Plater
San Diego,CA
Summary
Dependable Job Title successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
11
11
years of professional experience
Work History
Bartender
Brunch After Dark
09.2024 - Current
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Bartender/server
Paradise
08.2024 - Current
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Kept bar presentable and well-stocked to meet customer needs.
Esthetician
Self Employed
12.2017 - Current
- Sterilized equipment for patient treatments.
- Fostered friendly, warm and exceptional customer experience.
- Advised clients on proper home-care regimens.
- Welcomed clients arriving for appointments.
Server/ Bartender
Bayside Grille
05.2015 - 09.2017
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
Server
Claim Jumper Restaurant
01.2017 - 08.2017
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Set up bar for operation, obtained cash bank and stocked service bar.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
Server
La Vida Real
01.2014 - 06.2016
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
Trainer
Chipotle
06.2015 - 12.2015
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Monitored participant workflow and behaviors throughout training process.
- Assessed student needs to develop effective training plans.
- Learned all required tasks quickly to maximize performance.
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Worked different stations to provide optimal coverage and meet production goals.
Education
Nursing
Cuyamaca College
El Cajon, CASkills
- Dining Customer Service
- Table Monitoring and Turnover
- Cool Under Pressure
- Pos Operation
- Operational Efficiency and Safety
Timeline
Bartender
Brunch After Dark
09.2024 - Current
Bartender/server
Paradise
08.2024 - Current
Esthetician
Self Employed
12.2017 - Current
Server
Claim Jumper Restaurant
01.2017 - 08.2017
Trainer
Chipotle
06.2015 - 12.2015
Server/ Bartender
Bayside Grille
05.2015 - 09.2017
Server
La Vida Real
01.2014 - 06.2016
Nursing
Cuyamaca College
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