Monique Price
Jacksonville
Summary
Healthcare professional with extensive experience in patient access roles, ensuring smooth patient admissions and accurate data management. Proven ability to collaborate effectively with teams and adapt to dynamic healthcare environments. Known for excellent communication skills and strong attention to detail.
Overview
8
8
years of professional experience
Work History
Patient Access Representative
Optimal Imaging
08.2025 - Current
- Ensured accurate patient data entry and compliance with healthcare regulations.
- Optimized patient coverage by facilitating precise insurance verifications.
- Improved patient flow through efficient appointment scheduling, reducing wait times.
- Enhanced team efficiency by training new staff on procedures and software systems.
- Resolved customer inquiries promptly, maintaining high levels of satisfaction.
- Ensured seamless patient care by collaborating effectively with medical staff.
- Adapted swiftly to healthcare demands, demonstrating commitment to quality patient care.
Senior Customer Care Representative
Department of Children and Families
08.2022 - Current
- Interview applicants to secure account and complete verification to determine eligibility for Food Assistance, Cash Assistance, or Medicaid
- Document and report identity theft or fraud
- Establish and maintain electronic files, conducting reviews regularly and update information based on needs
- Certify cases are processed within specified time frames set by federal and state entities
- Document all communication and contact with participants
- Ensure clients understand requirements needed to maintain benefits
Contact Representative
Internal Revenue Service
03.2022 - 12.2022
- Guided taxpayers through inquiries via phone, email, and online chat.
- Demonstrated knowledge of entry-level tax law and necessary form processes.
- Resolved customer inquiries and directed them to relevant information sources.
- Provided updates on refund statuses and tax balance payment options.
- Promoted electronic filing by informing taxpayers about IRS File Free service.
Health Screening Associate
St. Vincent’s South Medical Center
10.2021 - 02.2022
- Enhanced facility safety by screening individuals and providing sanitizers and masks.
- Collected critical data through symptom questionnaires during patient visits.
- Ensured patient privacy by maintaining strict HIPAA compliance protocols.
- Monitored temperatures using infrared thermometers to identify potential health risks.
- Distributed safety protocols and enforced compliance throughout the facility.
- Reported safety and maintenance issues to improve overall facility conditions.
Customer Service Associate
Publix
06.2019 - 11.2021
- Enhanced productivity by completing daily recovery tasks for clean work areas.
- Elevated customer experience by assisting with product location, inquiries, and advice.
- Processed vendor payments efficiently to maintain seamless business transactions.
- Collaborated with front-end staff to resolve technical and service issues promptly.
- Utilized point-of-sale system for precise scanning and purchase totals.
- Ensured cash register accuracy by preparing and counting drawers at shift end.
- Resolved customer disputes by authorizing discounts and special actions.
RX Education Specialist
Concentrix
01.2018 - 02.2021
- Enhanced customer profiles by updating demographics, allergies, and medications.
- Processed medication refills and verified insurance benefits for customers efficiently.
- Transmitted claims to insurance companies, ensuring timely payment and reconciliation.
- Conducted follow-up calls to customers regarding prescriptions and available savings.
Education
Associate of Arts - Technologist
Fscj
Jacksonville, FL04-2027
Skills
- Client support
- Insurance eligibility verification
- HIPAA regulations adherence
- Patient information processing
- Appointment scheduling
- Phone and email etiquette
- Medical terminology
- Strong empathy
- Problem-solving
Timeline
Patient Access Representative
Optimal Imaging
08.2025 - Current
Senior Customer Care Representative
Department of Children and Families
08.2022 - Current
Contact Representative
Internal Revenue Service
03.2022 - 12.2022
Health Screening Associate
St. Vincent’s South Medical Center
10.2021 - 02.2022
Customer Service Associate
Publix
06.2019 - 11.2021
RX Education Specialist
Concentrix
01.2018 - 02.2021
Associate of Arts - Technologist
Fscj