Monique Riley
Palmetto,FL
Summary
Cheerful and upbeat professional with history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Detail-oriented approach to resolving crm issues.
Overview
12
12
years of professional experience
Work History
Client Service Representative
Columbia
Sarasota , FL
10.2012 - Current
- Identified opportunities for process improvements within the organization's customer service department.
- Escalated complex customer inquiries to supervisors when necessary.
- Assisted customers with product information and pricing.
- Created detailed notes in customer profiles to keep track of conversations and requests.
- Demonstrated excellent listening skills and empathy towards customers' needs and concerns.
- Greeted incoming customers to provide immediate, friendly and knowledgeable support.
- Scheduled and confirmed appointments based on customer availability.
- Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues.
- Mentored junior team members and managed employee relationships.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Supported sales team members to drive growth and development.
Education
Associate of Science - Nursing
State College of Florida, Manatee-Sarasota
Bradenton, FL05-2011
Skills
- Membership renewals
- Service Recommendations
- File Management
- Outbound Calling
- Customer Education
- Account Management
- Meeting deadlines
- System Documentation
- Client Support
- Follow-up skills
- Client Relations
References
References available upon request.
Timeline
Client Service Representative
Columbia
10.2012 - Current
Associate of Science - Nursing
State College of Florida, Manatee-Sarasota
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