MONIQUE ROBERTS
Dallas,TX
Summary
Collaboration and leading with respect are priorities in both my professional and personal life. I am a highly organized and detail oriented individual, motivated to ensure my teams (and projects) success. By embracing critical thinking along with compassion, I am extremely adept in identifying areas for growth and development opportunities, optimizing operational excellence, encouraging open communication, recognizing and celebrating achievements, and promoting work-life balance. I strive to be a role model to those around me by demonstrating professionalism, a strong work ethic, a positive attitude, and passion for delivering memorable service.
Overview
12
12
years of professional experience
Work History
General Manager
Hugs Cafe
Dallas, TX
11.2025 - Current
- Opened new Hugs Cafe location in Dallas. Within a short time frame, met and trained staff of 30 adults within the intellectual and developmental disability (IDD) community per the Hugs organization’s mission.
- Maintain staff by recruiting, selecting, and training staff in collaboration with cafe management team.
- Oversee restaurant employees and job coaches (volunteers) in all areas while working with the Kitchen/Production Managers to provide support as needed, utilizing established guidelines and procedures to achieve their professional goals.
- Perform KM responsibilities as needed in their absence.
- Engagement with guests to inform them of Hugs’ mission and upcoming events. Train and encourage staff to interact with guests and inform them of Hugs' mission and events.
- Encourage coaching of staff to provide excellent service to ensure positive customer, donor, and stakeholder experience.
- Schedule/attend monthly meetings with cafe management, staff, and Hugs Cafe leadership.
- Conduct annual employee reviews and establish employee development plans, setting clear expectations for team members.
- Coordinate special events and catering orders.
- Attend occasional after hours events as shared responsibility with cafe management.
- Ownership, review, and development of strategies to improve operational efficiency, reduce costs, and maximize profitability.
- Collaborate with KM/PM on establishing and maintaining inventory procedures for meeting sales demands, minimizing loss, as well as build vendor relationships.
- Support cafe operations by generating new leads for business.
- Oversee cafe maintenance, safety, and security by following all aspects of established food safety and health guidelines. Scheduling service or repairs as needed.
- Ensure staff is trained on current policies and procedures, as well as food handler’s being up to date.
- Ownership of cafe administrative duties such as scheduling staff, maintaining operational documentation, opening/closing the register, handling deposits, and payroll accuracy.
- Facilitate open collaboration between teams to identify areas of improvement and develop actions plans that support staff, operational efficiency, and profitability.
Sous Chef
Wilshire Baptist Church
Dallas, TX
01.2025 - 10.2025
- Assisted Food Manager with kitchen operations and management.
- Maintained high quality standards for food production to improve overall guest satisfaction for weekly church services and events.
- Developed new menus (seasonal, global inspired, dietary preferences, etc.), recipes, and food concepts while demonstrating expertise in prep planning, execution, and presentation standards.
- Trained cooks and prep teams on cooking techniques and kitchen processes.
- Planned and executed caterings and special events for up to 300 guests, including both on and off-site events.
- Implemented inventory procedures and policies to ensure food quality and freshness, ordering efficiency, and minimizing food waste.
- Ensured compliance with all food safety guidelines and health codes.
Kitchen Manager
Fat Rabbit Provisions Meal Delivery and Catering
Dallas, TX
12.2020 - 01.2025
- Oversaw daily kitchen operations to ensure efficient workflow, food safety compliance, inventory. building and equipement maintenance, and more.
- Coordinated meal preparation (prep/portioning/packaging) for weekly delivery and catering schedules.
- Developed and implemented (with Executive Chef/Owners) best practices in regards to food cost and food waste without compromising quality.
- Maintained quality control, ensuring meals met established standards for taste and presentation, and records of yields, weights and changes to recipes were tracked.
- Delegated food prep duties to kitchen staff, verifying use proper techniques and best practices.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Fostered a collaborative working environment among diverse teams of chefs, line cooks, prep cooks, dishwashers, and other support staff.
- Managed staff schedules and shift coverage.
Multi-Family Project Coordinator
JMJ Development
Dallas, TX
10.2019 - 03.2020
- Assisted the Lead Multi-Family Division Project Manager with various aspects of project development
- Executed and maintained processes in project funding, contract quality management and administration, communications management, and risk/issue management
- Developed and maintained project schedules and calendars working under the guidance of the Lead PM
- Tracked project tasks assigned to the project team, project changes, and producing updated schedules
- Provided standard weekly reporting including performance measurement and progress updates, basic scheduling, conference reports, and action items
- Oversaw project development teams including architectural, structural, landscaping, MEP, civil engineering, and professional services
- Built strong communication channels with local government agencies and financial, legal, and development teams to ensure smooth communication among cross-functional teams.
Contract Quality Assurance Monitor
Leetex Group
Arlington, TX
06.2017 - 10.2019
- Provided quality control review for construction contracts and inspections for the MultiFamily Division of the Department of Housing and Urban Development.
- Coordinated with HUD regional managers to ensure that HUD construction contract guidelines were observed by lending companies, property ownership, construction personnel, architectural firms, and HUD construction inspectors.
- Provided training for HUD inspectors on proper HUD procedure for conducting inspections and submitting documentation including but not limited to change orders, permission to occupy requests, requisition/draw payments, and escrow funding.
- Maintained operating standards in a high volume, high demand office setting that included scheduling, billing, and in-house personnel training on HUD guidelines and procedures.
Lead Generation Representative/Account Manager
Uber Eats
Dallas, TX
04.2016 - 04.2018
- Assisted the sales team to close deals more effectively via lead sourcing, market management, and Salesforce CRM administration.
- Created and sourced sales leads through market research, social media proposals, reviewing sales pipelines, identifying and managing target sales areas, and more.
- Developed geo-dashboards for development and sales implementation for achieving strategic sales goals, competitive overviews, re-engagement procedures, and management of top customer profiles.
- Organized team standard operating procedures for Salesforce CRM, as well as maintained and developed accounts.
Denim Specialist
Neiman Marcus
Dallas, TX
11.2013 - 04.2016
- Coordinated with management and corporate buying offices on the sales, inventory, and merchandising of a high-volume department in a nationally recognized luxury department store.
- Met with regional representatives of several luxury denim lines to discuss product and feedback, visual merchandising strategies, sales volume, and inventory.
- Assisted clients and built relationships through (but not limited to) email and phone correspondence for promotional events, ordering and shipping directly to clients, personal shopping appointments, and wardrobe styling.
- Coordinated with management on personal sales productivity, product knowledge, loss prevention, floor supervision, and inventory control.
Education
Communications Studies -
The University of Texas At Austin
Austin, TXSkills
- Strong leadership and management skills
- Efficient in problem resolution
- Exceptional communication skills, with a focus on collaboration, staff training, and team building
- Able to efficiently multi-task with excellent time management skills
- Comfortable in client/front-facing roles
- Skill proficiencies: restaurant management, culinary training, project management, quality and inventory control, contract administration, client relationship management
- Software proficiencies: Mac and PC computer platforms, Microsoft Office, Word, Outlook and Excel, Google Docs, Google Sheets, Adobe Illustrator, and Adobe Photoshop
- ServSafe Texas Food Manager Online Certification, valid through December 2029
Timeline
General Manager
Hugs Cafe
11.2025 - Current
Sous Chef
Wilshire Baptist Church
01.2025 - 10.2025
Kitchen Manager
Fat Rabbit Provisions Meal Delivery and Catering
12.2020 - 01.2025
Multi-Family Project Coordinator
JMJ Development
10.2019 - 03.2020
Contract Quality Assurance Monitor
Leetex Group
06.2017 - 10.2019
Lead Generation Representative/Account Manager
Uber Eats
04.2016 - 04.2018
Denim Specialist
Neiman Marcus
11.2013 - 04.2016
Communications Studies -
The University of Texas At Austin