Monique Smith
Garland,TX
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Overview
5
5
years of professional experience
Work History
Administrative Assistant
Randstad
Plano, TX
01.2022 - 05.2024
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Created travel arrangements for senior managers according to their requirements.
Representative
Service Experts
Dallas , TX
01.2019 - 03.2022
- Greeted customers and responded to inquiries in a timely manner.
- Provided customer service by answering product and service related questions.
- Assisted customers with order placement, returns, exchanges, and refunds.
- Answered phone calls and directed them to appropriate personnel.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
- Organized backroom stock including receiving shipments, stocking shelves, inventory control.
- Created displays for merchandise according to company guidelines and standards.
- Adhered to all safety regulations in the store environment.
- Resolved customer complaints in a professional manner while remaining empathetic to their concerns.
- Performed cashier duties such as ringing up sales accurately and efficiently while providing exceptional customer service.
Education
High School Diploma -
Florence High School
Florence, MS05-2019
Skills
- Microsoft Office
- Memo preparation
- Proposal Writing
- Digital Archiving
- SharePoint Administration
- Exchange Server
- Windows Server
Timeline
Administrative Assistant
Randstad
01.2022 - 05.2024
Representative
Service Experts
01.2019 - 03.2022
High School Diploma -
Florence High School