Monique Subriar
Bakersfield,CA
Summary
Dynamic and results-driven professional with extensive experience in customer service and team leadership at Shell Gas Station. Proven track record in cash handling and process improvements, enhancing checkout efficiency and customer satisfaction. Skilled in problem-solving and fostering strong customer relationships, ensuring a positive and engaging service environment.
Overview
10
10
years of professional experience
Work History
Cashier Team Lead
Shell Gas Station
07.2020 - Current
- Supervised daily operations of cashier team to ensure efficient service and customer satisfaction.
- Trained new cashiers on company policies, operational procedures, and customer service standards.
- Managed cash handling processes, ensuring accuracy in transactions and accountability for register funds.
- Implemented process improvements that enhanced checkout speed and reduced customer wait times.
- Resolved customer inquiries and complaints effectively to maintain positive store reputation.
- Monitored inventory levels and coordinated product restocking with management to minimize stockouts.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Developed strong relationships with repeat customers through friendly service interactions.
- Trained team members on cash register operation and cash handling.
Waitress
Dennys Restaurant
03.2018 - 06.2020
- Provided exceptional customer service in fast-paced dining environment.
- Accurately processed orders and managed transactions using point-of-sale system.
- Collaborated with kitchen staff to ensure timely food delivery and quality standards.
- Maintained cleanliness and organization of dining area to enhance guest experience.
Host
Isabella’s Mexican Bar and Grill
01.2016 - 09.2016
- Greeted and seated guests, ensuring optimal dining experience and effective flow of service.
- Managed reservation system, coordinating seating arrangements for efficient table turnover.
- Assisted in training new hosts on customer service standards and operational procedures.
- Communicated effectively with kitchen staff to relay guest orders and special requests promptly.
Education
High School Diploma -
Ridgeview
Bakersfield Skills
Customer service
Team leadership
Problem-solving
Cash handling
Punctual and reliable
Cash handling expertise
Multitasking and organization
Customer engagement
Timeline
Cashier Team Lead
Shell Gas Station
07.2020 - Current
Waitress
Dennys Restaurant
03.2018 - 06.2020
Host
Isabella’s Mexican Bar and Grill
01.2016 - 09.2016
High School Diploma -
Ridgeview