Monique Syess
Mirills Garden
VALLEJO,CA
13
years of professional experience
Experienced customer service and front desk professional with a strong background in scheduling, communication, and problem-solving. Known for attention to detail, courteous service, and keeping daily operations organized and on track.
Work History
Front Desk Receptionist
1 Year 3 Months- Managed front desk operations, greeting visitors and directing inquiries with professionalism and accuracy.
- Coordinated incoming calls, messages, and appointment scheduling to support smooth daily workflow.
- Resolved visitor concerns promptly, delivering courteous service and efficient issue follow-up.
- Maintained guest records, reception logs, and filing systems with consistent attention to detail.
Care Assistant
6 Years 7 Months- In home care aligned with Happier Aging.
- Goals for happier aging. Bathing, grooming, and dressing while respecting client dignity and comfort.
- Monitor client condition and promptly reported changes to care team.
- Delivered personalized in-home care aligned with Happier Aging philosophy.
- Assist client with happier Aging activities for the day updating daily ADLS.
Shift Assistant
8 Years 3 Months- Supervised shift operations, ensuring smooth service, staffing coverage, and policy compliance.
- Trained crew on food safety, quality standards, and guest service expectations.
- Monitored cash handling, drawer accuracy, and register procedures during busy periods.
- Coordinated opening and closing tasks, maintaining readiness for each shift transition.
- Resolved customer concerns quickly, preserving service speed and satisfaction.
- Inspected food preparation areas for cleanliness, organization, and health code compliance.
- Supported inventory checks, product restocking, and supply ordering coordination.
- Reinforced team communication, improving workflow consistency across front and back of house.
- Managed time effectively during shifts, prioritizing tasks based on urgency while still maintaining attention to detail in day-to-day operations.
- Organized team-building activities outside of work hours to maintain strong relationships among colleagues.
Education
High School Diploma
- Study Abroad: [Location], [Subject]
- Professional Development: [Subject]
- Awarded [Award Name]
Skills
Customer service
Attention to detail
Time management
Listening skills
Cash handling
Telephone etiquette
Data entry
Problem-solving skills
Team collaboration
Scheduling
Appointment scheduling
Verbal and written communication
Administrative skills
Scheduling appointments
Oral and writing communication
File organization
Hospitality services
Front office management
Filing
Sensitive information handling
Work prioritization
Guest relations
Call routing
Mail sorting
Mail handling
Meeting arrangements
Timeline
Front Desk Receptionist
Mirills Garden
08.2020 - 11.2021Read More
Care Assistant
Nurse Next Door
08.2013 - 03.2020Read More
Shift Assistant
Jack in the Box
06.2008 - 09.2016Read More
VALLEJO ADULT SCHOOL
High School Diploma
Read More