Monique Torres
Lawrenceville,GA
Summary
Experienced manager with 14+ years of expertise. Seeking a challenging management position to contribute strong management and leadership skills. Skilled in developing and executing effective customer engagement strategies, resulting in demonstrated success. Proven track record in training and coaching teams to consistently deliver exceptional customer service while achieving business objectives.
Overview
18
18
years of professional experience
Work History
Store Manager
Rainbow Shops
Lawrenceville, GA
01.2023 - 12.2025
- Ensured comprehensive training in key operational functions for all staff members.
- Led recruitment and selection of store staff to ensure seamless operations.
- Performs regular evaluations of employees performance and coaches employees in areas where improvement is required to maintain acceptable standards.
- Maintained a successful store shrink below company average.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Office Manager
Exp Realty
Atlanta, GA
02.2017 - 11.2022
- Manage daily office operations and administrative procedures.
- Ensure office efficiency, organization, and professionalism.
- Manage office supply inventory and vendor relationships.
- Supervise administrative staff and provide guidance and support.
- Conduct performance evaluations as assigned.
- Assist with budgeting and expense tracking.
- Coordinate meetings, events, and organizational activities.
Store Manager
Catherines
Lawrenceville, GA
06.2013 - 05.2016
- Fostered a high-performance culture emphasizing exceptional service standards.
- Oversaw comprehensive merchandising procedures with efficiency.
- Enhanced financial performance with strategic expense control.
- Recruited, interviewed, and trained top-performing store employees.
Store Manager
Perry Ellis International, Inc.
Lawrenceville, GA
08.2011 - 05.2013
- Recruited and onboarded new store associates to ensure operational readiness.
- Ensured top-level visual merchandising and cleanliness throughout the store.
- Maintained precision in reporting and streamlined operational processes for financial tasks.
- Achieved 40% growth in sales volume within a span of five months.
Store Manager / Area Manager
Strasburg Children division of Retail Group of America
Lawrenceville, GA
04.2008 - 07.2011
- Played a key role in advertising sessions
- Organized special events, exhibitions and displays
- Lead and motivated the store team to increase sales and ensure efficiency
- Dealt with employment issues such as interviewing/hiring potential employees, conducting appraisals and performance reviews
- Ensure visual standards and a positive in-store experience
Education
High School Diploma -
North Springs High School
Sandy Springs, GA05.1998
Skills
- Event Planning
- Goggle Suite
- Microsoft Suite
- Excel
- Microsoft Word
- Recruiting/Interviewing
- Profit & Loss
- Payroll
- Microsoft PowerPoint
- Bookkeeping
- Accounting
- Account management
Timeline
Store Manager
Rainbow Shops
01.2023 - 12.2025
Office Manager
Exp Realty
02.2017 - 11.2022
Store Manager
Catherines
06.2013 - 05.2016
Store Manager
Perry Ellis International, Inc.
08.2011 - 05.2013
Store Manager / Area Manager
Strasburg Children division of Retail Group of America
04.2008 - 07.2011
High School Diploma -
North Springs High School