Monique Wheeler
Indianapolis,IN
Summary
Dynamic and detail-oriented professional with extensive experience at the DEPT OF VETERANS AFFAIRS. Proven expertise in HIPAA compliance and appointment scheduling, complemented by strong emotional intelligence. Adept at managing electronic health records and enhancing patient interactions, ensuring a seamless experience for both patients and healthcare providers.
Overview
16
16
years of professional experience
Work History
Advanced Medical Support Asst
DEPT OF VETERANS AFFAIRS
Indianapolis, USA
06.2023 - Current
- Managed coordination of medical records and ensured accurate documentation of patient data to support quality care.
- Facilitated patient check-in and check-out processes, scheduled appointments, and provided essential information to enhance patient experience.
- Scheduled patient appointments and managed clinic calendars efficiently.
- Assisted veterans with inquiries regarding healthcare services and benefits.
Receptionist
KINDRED HOSPITAL
, USA
11.2021 - 05.2023
- GREET VISITORS, DOCTORS, STAFF AND EMERGENCY RESPONDERS.
- ENSURE VISITORS SIGN IN AND RECEIVE A VISITORS BADGE.
- Transferred calls to patients' rooms to ensure timely communication.
- CREATE BADGES FOR NEW STAFF.
- DISTRIBUTES KEYS TO APPROPRIATE STAFF MEMBERS.
- Scheduled daily rounds to maintain hospital security and safety.
- Monitored surveillance cameras to promptly detect and respond to incidents.
Unit Secretary
IU HEALTH
Indianapolis, USA
03.2016 - 10.2019
- Answered phone calls, directing inquiries to appropriate nurses or doctors.
- Scheduled patient appointments and communicated changes in electronic charts to physicians.
- Facilitated patient admissions and discharges while upholding confidentiality standards.
- Coordinated with housekeeping to facilitate timely cleaning of discharge rooms, supporting efficient patient turnover.
- Managed data entry for physicians, ensuring accuracy and confidentiality of patient information.
- Tracked and analyzed consultations and prescriptions for medical items, ensuring accurate fulfillment of physician requests.
- Executed modifications to orders, including additions and cancellations, to maintain seamless patient care.
- Maintained patient charts by building, printing labels, and organizing files in alphabetical and numerical order.
Security Receptionist
SECURITAS SECURITY SERVICE
Indianapolis, USA
01.2010 - 03.2016
- Provided safe hospital environment for visitors, staff, and community.
- Monitored surroundings to detect and report unusual or suspicious behaviors, contributing to overall safety.
- Conducted checks for unsafe conditions and hazards, ensuring all doors and exits were secure.
- Patrolled entrances and exits, reinforcing security protocols and deterring potential threats.
- Enforced company policies, rules, and laws consistently throughout the facility.
- Completed incident reports to document safety concerns or irregularities.
- Ensured cleanliness and organization of screening area at all times.
- Welcomed visitors and patients at reception to create a friendly environment.
Education
High School Diploma -
Nottingham High
Syracuse, NY06-1991
Associate of Science - Human Services
Ivy Tech Community College
South Bend, INSkills
- EHR management
- EPIC charting
- Appointment scheduling expertise
- Laboratory specimen collection
- Data management
- HIPAA compliance
- Patient triage
- Medical office procedures
- Patient interaction
- Attention to detail
- Patient empathy
- Call control skills
References
- DeJuan Allen, Supervisor, 317-628-6223
- Sherice Miller, Coworker, 317-492-7369
Timeline
Advanced Medical Support Asst
DEPT OF VETERANS AFFAIRS
06.2023 - Current
Receptionist
KINDRED HOSPITAL
11.2021 - 05.2023
Unit Secretary
IU HEALTH
03.2016 - 10.2019
Security Receptionist
SECURITAS SECURITY SERVICE
01.2010 - 03.2016
High School Diploma -
Nottingham High
Associate of Science - Human Services
Ivy Tech Community College