SHAWN JOHNSON
Minneapolis,MN
Summary
Dedicated medical support professional with a focus on enhancing patient experiences through effective scheduling and insurance verification. Proven ability to coordinate communication between patients and clinical staff, ensuring timely updates and compassionate support.
Overview
13
13
years of professional experience
Work History
Advanced Medical Support Assistant
VA Health Care System - Gastroenterology Clinic
Minneapolis, Minnesota
09.2024 - Current
- Managed patient scheduling for gastroenterology appointments and follow-ups.
- Managed insurance verification and referral processes to facilitate patient access to necessary care.
- Coordinated communication between patients and clinical staff to ensure timely updates and address patient needs.
- Educated patients on preparation for gastroenterology procedures.
- Processed medical records using electronic health record systems.
- Accessed and organized patient files for medical staff to facilitate efficient consultations.
- Verified patient insurance coverage for services rendered at the facility.
- Ensured compliance with HIPAA regulations related to the protection of confidential patient information.
- Updated outdated patient information to maintain current records.
- Safeguarded and completed medical records to protect patient confidentiality and ensure compliance with regulations.
Advanced Medical Support Assistant
VA Health Care System - Sleep Clinic
Minneapolis, Minnesota
05.2022 - 08.2024
- Facilitated patient scheduling for sleep clinic appointments and follow-ups.
- Assisted in managing patient records using electronic health record systems.
- Coordinated communication between patients and healthcare providers effectively.
- Supported the preparation of clinical environments for sleep studies and procedures.
- Responded to patient inquiries, ensuring clear understanding of procedures and policies.
- Answered phone calls from patients or healthcare providers and responded to inquiries professionally.
- Assisted with the scheduling of patient appointments and follow-up visits.
- Verified patient insurance coverage for services rendered at the facility.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Responded to incoming phone calls from patients and staff, providing assistance and scheduling appointments.
Vacation Relief
Robert Half
07.2021 - 12.2021
- Covered AR/AP desk during vacation relief at Pan O Gold Bakery, ensuring continuity of financial operations.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Support Service Supervisor
The Family Partnership
01.2014 - 05.2021
- Supervised Support Service team, managed front desk operations, greeted clients, and scheduled appointments to enhance client experience.
- Supervised daily operations of support services team at community organization, ensuring effective support delivery.
- Developed and implemented training programs for new support staff members.
- Coordinated communication between departments to enhance service delivery efficiency.
- Oversaw building operations, ensuring functionality and safety for staff and clients.
Education
AAS - Medical Billing and Coding
ANTHEM COLLEGE
St. Louis Park, Minnesota11-2012
Skills
- EHR management
- insurance verification
- patient scheduling
- HIPAA compliance
- patient appointment management
- Medical billing experience
- Medical office procedures
- Operational efficiency
- communication coordination
- patient education
- problem solving
- critical thinking
- attention to detail
- Time organization
- Proactive problem-solving
- Team player
- Initiative-taking
- Works well under pressure
- Medical office procedures
- Strong communication
Timeline
Advanced Medical Support Assistant
VA Health Care System - Gastroenterology Clinic
09.2024 - Current
Advanced Medical Support Assistant
VA Health Care System - Sleep Clinic
05.2022 - 08.2024
Vacation Relief
Robert Half
07.2021 - 12.2021
Support Service Supervisor
The Family Partnership
01.2014 - 05.2021
AAS - Medical Billing and Coding
ANTHEM COLLEGE