Monique Zepeda
Livermore,CA
Summary
Head Bartender with a proven track record at Livermore Casino, excelling in staff training and customer service. Developed innovative drink menus that boosted patronage and implemented effective inventory control to minimize waste. Strong communication and leadership skills to ensure a great team environment, enhancing overall guest experience.
Overview
10
10
years of professional experience
Work History
Head Bartender
Livermore Casino
06.2018 - Current
- Supervised bar operations, ensuring compliance with health and safety regulations.
- Trained and mentored junior bartenders on cocktail preparation and customer service standards.
- Developed innovative drink menus to enhance guest experience and increase patronage.
- Managed inventory control, minimizing waste through efficient stock rotation practices.
Server
Black Bear Diner
11.2015 - 2018
- Provided prompt and attentive service to guests in fast-paced dining environment.
- Assisted in training new staff on menu items and customer service standards.
- Collaborated with kitchen staff to ensure timely food delivery and presentation.
- Maintained cleanliness and organization of dining area, enhancing guest experience.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
High School Diploma -
Horizon High School
Pleasanton, CASkills
- Staff training and supervision
- Attentive service
- Cash handling expertise
- Taking inventory
- Strong communication skills
- Customer service
- Suggestive selling
- Social media marketing
- Retaining information
- Sales and upselling techniques
- Team leadership
Languages
Spanish
Native or Bilingual
Timeline
Head Bartender
Livermore Casino
06.2018 - Current
Server
Black Bear Diner
11.2015 - 2018
High School Diploma -
Horizon High School