Monira Haidari
Washington Dulles Airport Marriott
Ashburn,VA
1
Language
2
years of professional experience
Developed in fast-paced retail environment, focusing on team leadership and operational efficiency. Skilled in resource management and customer service excellence, seeking to transition into new field. Eager to leverage transferrable skills to contribute to new and challenging role.
Work History
Front Office Guest Services Assistant
1 Year- Deliver exceptional guest service by managing front desk operations and fostering a welcoming, professional environment.
- Coordinate guest check-ins, reservations, and high-volume communications while maintaining accuracy and operational efficiency.
- Resolve guest concerns with professionalism and sound judgment, ensuring timely and effective solutions.
- Maintain accurate guest records and documentation while adhering to company policies and service standards.
- Collaborate with cross-functional hotel departments to coordinate guest requests and support seamless daily operations.
- Prioritize multiple responsibilities in a fast-paced environment while demonstrating strong organizational and time management skills.
Flight Disputer
1 Year- Coordinated timely resolution of flight-related service disputes, ensuring accurate documentation and effective issue resolution.
- Collaborated with airline personnel and customers to communicate solutions and maintain a high standard of service.
- Maintained detailed records of disputes and resolutions while ensuring accuracy and compliance with company procedures.
- Prioritized multiple cases simultaneously in a fast-paced, thorough, and deadline-driven environment.
Professional Internship
3 Months- Observed daily business operations to gain practical experience in professional workplace processes and organizational workflows.
- Assisted with assigned administrative and operational tasks while supporting team objectives.
- Applied strong attention to detail and adaptability while learning industry-specific procedures and professional standards.
- Demonstrated initiative by actively engaging in shadowing opportunities to develop practical workplace skills.
- George Mason University
Education
2nd Year Nursing Program
Certified Clinical Medical Assistant
Skills
Clinical Documentation
Time Management
EHR & EMR Adaptability
Professional Communication
Specimen Collection Procedures
Patient Intake & Triage
EKG Placement & Vital Signs
Operational Excellence
Multi-Team Collaboration
Safety Procedures & Practices
Infection & Disease Prevention
Exam Room Preparations
Powerpoint
Workflow Organization
Microsoft Excel
Microsoft Outlook
Microsoft Teams
Bilingual Fluency
English & Farsi/Persian
Timeline
Front Office Guest Services Assistant
Washington Dulles Airport Marriott
08.2025 - CurrentRead More
Flight Disputer
Gate Gourmet
08.2024 - 08.2025Read More
Professional Internship
Akram Click
03.2024 - 06.2024Read More
National Healthcare Association (NHA)
Certified Clinical Medical Assistant
Read More
George Mason University
2nd Year Nursing Program
Read More